Customer Service Counter Manager
Resume:
Alia Baye
South Orange, NJ *****
******@***.***
Objective To advance onto the next chapter of my career. Allowing me to utilize my
skills and/or professional growth. Offering strong leadership skills coupled with
excellence in customer orientation in order to give the client what they asked for and direct them in the right direction. To give the best customer service every time.
Employment Experience
Counter Manager, Charlotte Tilbury
Counter Manager (2016-Present), Garden State Plaza, NJ
Build strong client base
Create counter driven events
To build a strong team in artistry and customer service.
Drive sales and strive to be in the top three of the department
Counter Manager, Bobbi Brown
Counter Manager (2013- 2016), Short Hills, NJ
Makeup Artist (2011-2013), Paramus, NJ
● Ensure staff is trained in service and artistic skills as established by the
company.
● Resolve customer issues and requests in an efficient and quick manner.
● Communicate individual and team sales goals, while holding staff
accountable for results in accordance with the brand’s business practices.
● Assist in recruiting, hiring, and succession planning.
● Create plan of action, establish priorities, and delegate effectively to meet
goals and objectives.
● Analyze business results and develop strategies to improve performance.
● Handle performance issues quickly and effectively.
● Maintain appropriate and balance inventory levels.
● Assisted in planning, preparation of visual merchandising, and execution of
special events to generate revenue
Makeup Artist/ Lead Captain Color Team, Sephora
Wayne, NJ (2007-2011)
● Trained on product knowledge, advanced artistry skills
● Built solid relationships with in- store managers, and department staff
● Achieved personal sales goals on a daily basis, increase event total by
assisting client appointments, and effectively attracting/pulling clients.
● Represented the brand image, artistry, passion and productivity
Skills
● Advanced Artistry Skills: Highly in tune with makeup trend, creatively
driven
● Customer Driven: Sees business through the eyes of customers;
creates an environment where excellent customer service is the norm.
● Gets Things Done: Creates a sense of urgency; gets results despite a
large workload, thrives in a fast- paced environment.
● Communicates Effectively: Creates open channels of communication
with team and customers; adapts messages to fit audience; keeps others
well informed listens carefully to input and feedback expresses ideas
clearly and concisely.
● Stress Tolerance: Maintains a high volume, high quality work load
under demanding conditions; maintains a positive attitude is an example
for stress management.
● Adaptability: Quickly learns new skills, procedures/policies as
necessary responds appropriately to changing work demands moves
easily to new and complex tasks.
References Available upon request
Education
Essex County College
(2019-Present)
Major- business management
Montclair High School
(2010-2014)
Graduated
Four years completed
Successes
Managed the #1counter in Nordstrom Short hills.
Coached and trained one of my top sellers at my counter into becoming a Manager herself at Bobbi Brown in GSP.
Led a team of five peopl for Charlotte Tilbury down to three people and still making numbers.
Currently #1 brand for color.
Always having the most appointments and great show up rate for events.
July/Anniversary goal $50k
Ly-$38,506
Act-54k
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