Operations Manager Project Management

SUSHIL THAPA

Operational Manager

Skilled Operations Manager was talented at improving team performance through innovative management techniques. Offers thoughtful, comprehensive, and constructive feedback to staff members to promote productivity and company loyalty. Results-focused and proactive in planning day-to-day operations and solving service issues. Offers advanced abilities in tackling issues impacting team and business success. Excels at managing team and personal time to consistently exceed expectations. Expert operations manager bringing 4 years of expertise in the hotel. Effectively manages assignments and team members. Dedicated to self-development to provide expectation-exceeding service. A productive employee with a proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service. Operations Manager

Hungers Den Pvt. Ltd. Battisputali, Nepal

· Hired and evaluated associates and management staff to add to the workforce and meet demands.

· Trained employees on optimal processes and use of equipment to boost department productivity.

· Exceeded team goals by partnering with staff to share and implement customer service initiatives.

· Elevated customer satisfaction ratings by providing speedy resolutions.

· Streamlined operations to consistently deliver on targets.

·Oversaw employee recognition program to encourage professional development and high performance.

· Provided leadership to develop business plans and promote organizational vision.

Operations Manager

Navrang Hotel Pvt. Ltd. Gausala Nepal

· Provided organizational leadership and established business vision to achieve sales, profit, and revenue goals.

· Mitigated regulatory risks by complying with HMRC and legal requirements.

· Conferred with the board of directors to establish values and mission.

·Analysed strategic, core, and support processes to recommend improvements.

· Implemented operational strategies to build customer loyalty and retention. Coached and trained team members.

· Oversaw budget, accounting, and payroll to meet deadlines.

· Analysed customer data to identify opportunities and improve relationships.

· Trained and mentored a high-performing team through regular performance reviews, individual feedback, and professional coaching. Restaurant Incharge

Hotel Raj Durbar & Navrang Resort Janakpurdham Nepal

· Instructed staff to keep waiting and dining areas clean and tidy to maintain an exceptional industry reputation.

· Obtained the sale total for a shift from the manager and reconciled the amount sold with cash and other credit slips on hand.

· Coached and developed junior staff members, leading by example to maintain first-class service.

· Seated guests in appropriate sections, rotating sections to avoid overwhelming servers.

· Reviewed and learned menu changes to provide up-to-date information to guests and recommend dishes based on requirements. Nov 2021

Till

May 2020

Nov 2021

Jul-2018

Sep-2019

WORK EXPERIENCE

+977- 980-***-****

*****.********@*****.***

Khaharepangu-2,

Kavreplanchowk,Bagmati,

Nepal

CONTACT

EDUCATION

SKILLS

Management: Certificate of Higher

Education

Pragati Prabhat Academy Banepa

2011

Pragati Prabhat Academy Banepa

BHM Hotel Management

Not complete

PROFESSIONAL

Problem Solving

Creative Thinking

Conflict Resolution

Leadership

Communication

Procedure development

Multi-unit operations management

Process improvement

Capital investment planning

Operational troubleshooting

Continuous improvements

Analytical problem-solving

THECHINCAL

Microsoft Office Suite expert

Health and safety compliance

Systems implementation

Adobe Photoshop

PROFILE

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