Customer Service

MITCHEL MUMO MUETI

P.O. Box *****–*****, Nairobi 074*-***-*** **************@*****.***

Personal Profile

Recently graduated hospitality professional with a Bachelor’s degree in Hospitality Management and practical experience in food service, guest relations, and customer satisfaction. Skilled in food preparation, hygiene, and safety standards with proven ability to work effectively in fast-paced environments. Strong interpersonal and teamwork skills with a passion for delivering exceptional service and enhancing the guest experience. Eager to apply academic knowledge and hands-on training to contribute to organizational success.

Education

Mount Kenya University (2021 – 2025)

Bachelor of Science in Hospitality Management – Second Class Honours (Lower Division)

Kisau Girls Secondary School (2017 – 2021)

Kenya Certificate of Secondary Education (KCSE) – Grade: C+

Kalumbi primary school (2008-2016)

Kenya Certificate of Primary Education (KCPE)- Marks: 360

Professional Experience

The Nairobi Hospital, Nairobi

Administrative Intern Sept 2024 – Dec 2024

- Assisted in food preparation and service, ensuring high hygiene and safety standards.

- Maintained cleanliness and sanitation in food service areas in compliance with health regulations.

- Delivered meals to patients, staff, and visitors while maintaining quality service standards.

- Provided excellent customer service to patients and guests, addressing their needs professionally.

City Blue Hotel, Mombasa

Attachment Trainee Jan 2023 – Apr 2023

- Assisted in food preparation and presentation under the supervision of senior chefs.

- Ensured food safety, hygiene, and cleanliness in both kitchen and dining areas.

- Helped with plating, garnishing, and setting up buffet stations according to hotel standards.

- Served guests in the restaurant, delivering excellent customer service.

- Supported dining setup and ensured smooth restaurant operations.

Key Skills

- Customer service & guest relations

- Food safety & sanitation (HACCP knowledge)

- Cleaning & hygiene maintenance

- Teamwork and collaboration

- Time management & multitasking

- Problem-solving and adaptability

Professional Attributes

- Strong Work Ethic: Reliable, trustworthy, and committed to quality service.

- Excellent Communication: Ability to interact effectively with people at all levels.

- Adaptability: Quick learner who thrives in dynamic, high-pressure environments.

- Attention to Detail: Ensures cleanliness and compliance with food safety standards.

Languages

English (Fluent)

Swahili (Fluent)

References

1. Madam Joyce Gichoya

Catering Supervisor, The Nairobi Hospital

Phone: 072*-***-***

2. Nyamari Mogaka

Food & Beverage Manager, City Blue Hotel

Phone: 073*-***-***

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