Office Support Customer Service

Stephanie Godwin

** ****** **, **********, ** ***39

Phone: 912-***-****

Email: *********@*****.***

Employment History

**/**** - ******* ***** *******

BKISS (Blessed Kreations Indulgence Spa & Specialties) – Hazlehurst, GA Responsibilities include enforcing staff compliance with the salon’s health and safety policies, identifying ways to increase salon revenue, and ensuring that salon equipment is serviced and repaired as needed. Able to provide the salon owner with regular updates on salon activities. Recruit and train salon staff, resolve client complaints, and ensure that salons are clean, well- maintained, and adequately stocked. They oversee all salon operations to maximize salon profitability. Manages staff of 7 employees and reports weekly to the salon owner. Demonstrate strong management and leadership skills and be able to motivate staff to achieve salon goals. Achieve excellent customer service by ensuring that clients have pleasant salon experiences. Recruiting salon staff that meet mandatory educational and licensing requirements. Preparing work schedules for salon staff. Setting goals for each staff member, evaluating staff performance, and providing training and overall guidance. Monitoring salon supplies and equipment and ordering new stock as needed. Creating and distributing promotional material to attract new clients. Addressing and resolving client complaints regarding salon services and employee behavior. Processing clients’ payments and maintaining accurate financial records. Ensuring that the salon is always clean and well-maintained.

08/2020 - Current Virtual Assistant/Owner

Sincere Executive Servies, LLC. – Hazlehurst, GA

Assist with resumes, general office support, administrative tasks, business startup planning, document preparation, notary public, email, social media management and so much more! Responsible for performing a variety of administrative and office support functions to ensure the daily operations of the department run efficiently. Perform a variety of administrative and office support functions to ensure the daily operations run efficiently. Scheduling meetings, maintaining calendar, and travel arrangements to ensure time is managed efficiently. Maintain/update reports to ensure compliance with company policies as well as local, state, and federal regulations. Support functional area by being the point of contact procedures and practices to ensure consistency. Assist with their daily functions to ensure department goals are achieved. Review and code expenses to ensure accurate accounting and budgeting. Maintain files to ensure they remain organized and current. Order and maintain inventory supplies stock to ensure supplies are available when needed. 11/2021 – 08/2023 Accounts Payable Representative/Support Team Specialist - Remote SilverRock, Inc./DriveTime Automotive Group, Inc.- Mesa, AZ Support Specialist assists with daily communication between business partners, customers, and internal departments. Such as, injecting and cancelling contracts, uploading important documents, and setting up tows and rentals as requested. Must be able to perform in a fast-paced work environment, with the ability to multi-task while thinking on the fly and perform with accuracy. This position calls for a self-sufficient, motivated individual looking to help contribute to a results- oriented and high-performance team. Will also facilitate communication amongst our Customer Service and Claims teams. The Support Specialist is a key player in assisting management with concerns in multi-unit dealerships. Leverage outstanding interpersonal skills to foster those relationships and enhance customer experience.

Accounts Payable Rep I is an entry-level position that processes routine accounts payable invoices for vehicle purchases, customer refunds, referrals, and title payments according to established procedures. Assist with inventory stock purchases. Attention to detail and data entry skills are very important. Enter payment requests in the system within 48 hours. Audits Accounts Payable Edit reports to verify the accuracy of data entry and corrects errors. Releases batches in the system for payment. Maintains and files all appropriate documentation. Research accounts as requested. Performs other related duties as assigned.

04/2020 - 07/2021 Operations Administrative Support II Granite Inliner dba Granite Construction - Sanford, FL Under general supervision, this position is responsible for performing a variety of administrative and office support functions to ensure the daily operations of the department run efficiently. Perform a variety of administrative and office support functions to ensure the daily operations of the department run efficiently. Support one or more managers including scheduling meetings, maintaining calendar, and travel arrangements to ensure their time is managed efficiently. Maintain/update reports to ensure compliance with company policies as well as local, state, and federal regulations. Support functional area by being the point of contact for department procedures and practices to ensure consistency. Assist department manager and/or supervisors or other staff with their daily functions to ensure department goals are achieved. Review and code departmental expenses to ensure accurate accounting and budgeting. Maintain department files to ensure they remain organized and current. Order and maintain inventory of department supplies stock to ensure supplies are available when needed. 07/2013 - 10/2018 Administrative Support II

Southeast Health District – GA Department of Public Health Jeff Davis County Health Department - Hazlehurst, GA Interview patients to complete documents, case histories, and forms such as intake and insurance forms. Maintain medical records, technical library, and correspondence. Attending meetings, take and record minutes of meetings and distribute the same. Arrange payments of contractors and vendors by liaising with accounting departments. Schedule meetings and prepare appropriate agendas for meetings and conferences. Handle administrative issues and conflicts as per company's policies. Prepare memos, invoices, reports, and financial statements through word processing, spreadsheet, database, and presentation software such as PowerPoint.

06/2012 - 06/2013 Elections Administrative Assistant Jeff Davis County Board of Elections and Registration, Hazlehurst, GA Certified by the State of Georgia with the Georgia Election Officials Association

(GEOA) and the Voter Registration Association of Georgia (VRAG). Maintained computer data for voter registration and elections including confidential information of citizens maintained via computerized data and documented files. Trained polls workers on new state-wide computer systems before Election Day. Served as a poll manager and assist at required polling locations statewide.

11/2010 - 01/2012 Office Manager

Home Healthcare, Douglas, GA

Managed contract and price negotiations with office vendors, service providers and office lease. Administer office G&A budget, ensure accurate and timely reporting. Designed and implemented office policies, procedures, and standards. Orient and trained employees. Supervised office staff and employees. Performed various clerical and secretarial functions and maintained office equipment and filing systems. Also served as liaise with other agencies. Ensured personnel files are up to date and secure along with the protection and security of files and records.

02/2010 - 07/2010 Enumerator/Census Taker/Crew Leader Assistant Local Census Office (LCO) - Waycross, Waycross, GA Planned work by reviewing assignment area to determine organization of neighborhoods and locate households for conducting interviews. Conducted interviews with residents in assigned areas by following stringent guidelines and confidentiality laws. Explained the purpose of the census interview, answered residents' questions, elicited information following a script, and recorded census data on forms. Assessed quality control levels on selected addresses, determined which samples passed or failed, and maintained records for quality control verification.

10/2007 - 10/2008 Contact Center Agent/Customer Service Convergys (DirecTV), Valdosta, GA

Assisted customers with activation and payment options on account. Gave customers instructions on troubleshooting error messages. Received payment on accounts and restore service to disconnected accounts. Recorded account activity in detail for future reference. 08/2002 - 02/2004 Accounting Department Secretary Administrative Assistant Valdosta State University, Valdosta, GA

Establishes and implements short- and long-range organizational goals, objectives, strategic plans, policies, and operating procedures; monitors and evaluates programmatic and operational effectiveness, and effects changes required for improvement. Directs, in consultation with the President, Provost, and college deans, the planning and delivery of formal academic public events such as commencement exercises, convocation ceremonies, commemorative events, and presidential inaugurations. Serves as confidential and neutral administrator for hearing of faculty complaints brought under the Academic Freedom and Tenure Policy and faculty peer hearings under the faculty disciplinary policy. Implemented procedures and coordinated all activities related to faculty complaints before the committee on Academic Freedom and Tenure to include, but not limited to, the collection and distribution of complaints and responses, depositions, exhibits, and legal interpretations. Developed updates, reviews and edits policy statements and revisions to the Faculty Handbook for review and approval by university faculty and/or administration; research, applies and interprets policies as appropriate. Education History

Accounting

Associate degree

Valdosta Technical College, GA

Technical Certificate Mos Certification

Associate degree

Valdosta Technical College, Valdosta, GA

Business Administration & Information Technology

Associate degree

Wiregrass Georgia Technical College, Valdosta, GA

Occupational Licenses, Certificates and Training

07/2007 NOCTI Certified

Microsoft Excel

PowerPoint Access

Contact this candidate