Customer Service Social Worker

ALISA BEDRYAN

***** ***** ***** ****, ***** Clarita Ca 91387 1-818-***-**** ***************@*****.***

Objective

To obtain a position where I can be an asset to the company, along with development of new skills. Seeking for a position where 19 years of customer service and management experience will add value and bottom line results. Also seeking position in allowing me to utilize my people skills with the opportunity of advancement. I would like to provide law and regulation and social work counselings. I have background in translating field, were I could be useful and helpful in Translating Armenian to English and from English to Armenian

SKILLS

19 years of customer service. Team player.

High level of energy and enthusiasm. Staff training.

Excellent communication skills. Various administrative skills

Computer: Microsoft Office - Word

Languages: English, Armenian, and Russian

EXPERIENCE

Develops and implements a social work treatment plan to be offered to patients and family

Selects and utilizes community resources as part of the treatment plan

Makes referrals to and coordinates with other professional disciplines or agencies

Provides psycho-social therapy using a variety of treatment methods

Participates in multidisciplinary health team conferences to formulate the overall patient care plans by interpreting to the team the psycho-social aspects of the patient’ s illness

Assists in the coordination of the discharge plan.

Demonstrated skill in patient assessment, planning, intervention and evaluation.

Strong communication skills, verbal, non-verbal, written and oral.

Familiarity with regulatory agency requirements, policies and protocols.

Carry out social evaluation and plans of intervention based on finding.

Counsel patients and family/caregivers in relation to the patients illness and other stress and provide coping strategies.

Provide ongoing psychosocial and emotional support to the patients and families/caregivers and provide referrals for additional counceling services as need.

Provide information to appropriate community agencies and serve as liaison to patients and families/caregivers based on their needs.

Maintain clinical records on all patients referred to social worker.

Participate in the development of individualized plan of care for patients and attend interdisciplinary group meetings.

Provide bereavement support to patients family/ caregivers and assess for additional grief counseling needs.

Social worker (MSW)

2019- present

Capri hospice

Glendale, Ca

Salary: Hourly (per patient)

Social worker (BA, SWA)

2019 - 2022

Advanz social services, Alhambra CA

Salary: hourly base

Hours work per week: 15-30

Social worker (BA,SWA)

2019- 2021

A1 Palliative and hospice care

North Hollywood

Salary: hourly base

Social worker (MSW)

2020-present

Genesisss social services, Montebello CA

Salary: Hourly base

Caregiver provider 2008 - Present.

County of Los Angeles, Department of Public Social Services, Tujunga, CA

Salary: hourly base Hours worked per week: 55-60

EDUCATION

bachelor degree

psychology

Yerevan state university

Graduated: Yes

Yerevan, Armenia

MASTERS DEGREE

SOCIAL WORK AND PSYCHOLOGY

YEREVAN STATE UNIVERSITY

Graduated: Yes

Yerevan, Armenia

Universal healthcare careers college

Phlebotomist and physical therapist aid

Graduated:Yes

License: Yes

LOS Angeles, Ca

Cosmetology Courses

Graduated: Yes

License: Yes

Elegant Beauty College

Burbank, Ca

Medical secretary

Graduated:Yes

Medical institute

Santa Monica, Ca

Medical Assistant

Graduated:Yes

Boston Reeds College

North Hollywood, Ca

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