Call Center Customer Service

Tiffanie Williams

Qualification

• Customer service experience in office and food service environments.

• Has excellent call handling experience which includes inbound and outbound both calls.

• Proven ability to listen to customer concerns and provide solutions and answers.

• Skilled at clerical duties such as answering phones, typing data, and some bookkeeping.

• Strong written and oral communication skills with typing and Microsoft Office experience.

• Enjoys working as a team to meet company goals.

• Loves working with people; demonstrated ability to communicate with people of all backgrounds.

Work Experience

Marriott Regional Reservation - Omaha, NE March 2022 to February 2023

Call Center Reservation Agent

• Answered calls.

• Made Reservations

• Helped plan and book all kinds of trips.

• Advised the Guests on many different things and situations.

• Helped out with any complaints and compliments etc.

Dial America - Omaha, NE November 2020 to December 2021

Call Center Rep (Work from Home)

• Answer/Make calls (I’ve used internet and hard phones)

• Make calls to shareholders to make them aware of the upcoming shareholders meeting.

• Collect votes on different campaigns.

• Did enrollment applications for People’s Health Insurance

• Explained pros and cons of health insurance to members/potential members.

• Made annual doctor appointments for United Health Care members.

• Talked to members about the importance of going to they’re annual appointments.

Nelnet. - Omaha, NE January 2020 to November 2020

Student Loan Adviser 1

• Answered calls for existing and new students.

• Assisted students with helping find the best payment options.

• Took payments over the phone.

• Called other agencies to help student in loan process.

• Began loan for students.

• Explain loan process.

• Transfer to different tiers

Complete Call Solutions (Part-time)- Omaha, NE February 2020 to May 2020

Call Center Representative

• Answered questions and concerns.

• Took messages for online urgent care facilities and doctors.

• Connected Patients with doctors when it’s an emergency/after hours.

• Made work orders/emergency work orders for Emmanuel plumbing.

• Dispatched plumbers to site.

• Spoke with doctors through chat or over the phone.

Marriott - Omaha, NE February 2019 to June 2019

Call Center Specialist

• Answered calls in a timely manner.

• Made/Canceled reservations.

• Resolved issues.

• Looked up reservations.

• Edited reservations

• Awarded points and free nights.

• Maintained integrity of company

Education

GED in General Curriculum – 01/2009

Rich Central High School - Olympia Fields, IL

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