Team Lead Quality Control

**** ***** **, *******, ***** * ********@*****.*** * 727-***-****

CHERIE MARCEAU

PROFESSIONAL SUMMARY

‘Team Lead with a track record of optimizing operations and enhancing client satisfaction through strategic team coordination

and quality control measures. With over 6 years of experience in management roles, excels in fostering collaborative

environments and driving process improvements that lead to measurable outcomes. Committed to continuously elevating

service standards to ensure client satisfaction and retention.

EMPLOYMENT HISTORY

TEAM LEAD May 2023 - Present

Aprils Spring Cleaning Holiday, FL

Lead team to optimize cleaning operations, enhancing client satisfaction and service efficiency.

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+ Coordinate team member duties to ensure timely project completion, boosting team productivity and morale.

+ Implement quality control measures, resulting in higher service standards and client retention.

4 Foster a collaborative environment, encouraging team input to refine cleaning strategies.

+ Analyze client feedback to continuously improve service delivery, achieving measurable outcomes.

+ Encouraged team collaboration, fostering a positive work environment that enhanced morale and productivity.

GENERAL MANAGER Jal 2021 - Nov 2021

All Star Elite Columbus,OH

# Managed daily operations, boosting team productivity and driving revenue growth.

4 Optimized processes, leading to a significant decrease in operational expenses.

4 Developed strategic plans, enhancing team collaboration and market responsiveness.

4 Enhanced customer engagement strategies, resulting in improved client retention and increased repeat business.

EXPANDED FUNCTIONS DENTAL ASSISTANT Jul 2019 - May 2020

Dr Michael Walker Tampa, FL

+ Fostered a patient-centric environment, ensuring comfort and trust during dental procedures, leading to enhanced patient

satisfaction.

+ Assisted in complex dental procedures, contributing to a reduction in chair time and improving overall clinic efficiency.

¢ Monitored patient records and treatment plans, ensuring accurate documentation and compliance with health regulations for

quality care.

4 Maintained sterilization protocols and inventory management, ensuring operational readiness and compliance with safety

standards.

+ Reviewed and updated patient records meticulously, ensuring compliance with health regulations and enhancing quality of

care.

EDUCATION

EXPANDED FUNCTIONS DENTAL ASSISTANT Jan 2011 - Dec 2011

Ultimate Medical Academy Tampa

MEDICAL BILLING AND CODING SPECIALIST Jan 2010 - Dec 2010

Ultimate Medical Academy Clearwater

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