Customer Service Front Desk

REMELIA R. ISRAEL

** ******* ******* #*, **********, Massachusetts 02124

Tel: 857-***-****

Email: *************@*****.***

PROFESSIONAL SUMMARY

Friendly and dependable front desk professional with 2+ years of customer service experience, including at Sandals Dunn’s River and The Envoy Hotel. Skilled in guest relations, multitasking, and creating welcoming experiences. Known for professionalism, clear communication, and staying calm under pressure in fast-paced hospitality settings.

WORK EXPERIENCE

The Envoy Hotel, Boston, MA — Front Desk Agent

August 2025 – Present

Greet and assist guests with check-in/check-out and special requests.

Handle reservations, confirmations, and guest inquiries in person, via phone, and by email.

Provide concierge-style recommendations on local attractions and dining options, including highlighting the hotel’s rooftop lounge.

Resolve guest concerns with professionalism and care, ensuring a memorable stay.

Process payments and maintain accurate records.

Support overall front desk operations in a luxury boutique hotel environment.

Sandals Resorts, Dunn’s River, St. Ann — Front Office Agent Representative

February 2023 – March 2024

Checked guests in and out, greeted and assisted with lobby hostess duties.

Handled cash transactions, operated PBX, and scheduled appointments.

Managed guest concerns and ensured smooth daily operations.

Performed data entry and maintained front office environment.

Ibex Global Jamaica, Dunn’s River, St. Ann — Telephone Operator

June 2022 – December 2022

Provided customer service, directed phone calls, and resolved issues.

Managed data entry and responded to customer emails.

Starbucks, Jamaica Halfway Tree, Kingston — Barista

March 2022 – June 2022

Delivered excellent customer service and handled cashier duties.

Supported daily store operations and assisted with data entry.

BCIC Insurance Company, St. Ann’s Bay, St. Ann — Customer Service Representative

June 2021 – November 2021

Handled filing, document processing, and cash transactions.

Assisted customers and managed telephone operations.

EDUCATION

Marcus Garvey Technical High School / City and Guilds

September 2016 – June 2021

Mathematics Stage 3 Distinction

English Stage 3 Distinction

High School Diploma (Graduated 2021)

SKILLS

Excellent Customer Service & Guest Relations

Problem-Solving Ability

Teamwork & Collaboration

Clear Communication & Active Listening

Multitasking in Fast-Paced Environments

Phone Etiquette & Professional Email Writing

Typing & Data Entry Skills

Professional Presentation and Attire

REFERENCES

Available upon request.

Contact this candidate