Data Entry Customer Service

● Resume

Karen V Saddedine

**** ******* *******

Orlando FL 32839

407-***-**** cell

Objective:

Work for a progressive hospitality travel or accounting data entry company that will allow me to continue to grow and use my skills and knowledge to be part of a professional team. Summary:

20 + years experience

Marketing professionals working in a fast-paced environment using strong organization, prioritization and initiative to produce quality content for promotional collateral, Project management and client relationship skills with (CRM) Customer Relation Management focus on problem solving. Using Microsoft Word, PowerPoint and Excel. Work Experience:

2022-2024

Guest Special Services Advisor.

Special Services request, providing excellent customer service assistance over the phone. For guest customer relations. Universal Orlando and Universal Hollywood California. Guests with disabilities and special needs. Refunds, modifications, process tickets sales, assist guests with operational information about the park's policies and procedures. Assist with ticket upgrades and VIP tours.

Universal Theme Parks Ambassador..

Deployed in 2021.

Assisting guest,with all occasions birthdays celebrations, welcomed them and advising about parks health and security related issues during covid times.Policies and procedures and customer satisfaction surveys.

2010-2021

Vacation Sales Counselor/ Call Center.

Selling Vacation packages and theme park tickets. Three years consecutive million dollars sales achiever. Universal Parks and Resorts Specialist.

Destination Universal/DU

2006

Sales Concierge/Guest Services/Hotel Front Desk Agent. Worked at the Premier Deluxe Hotels.

Loews Royal Pacific Resort, Hard Rock Hotel and Loews Portafino Bay Resort. Issuing tickets for theme parks, Upgrades, Dinner shows, Special events, Conventions, airline boarding passes, transportation and more.

South West Vacation/ Call Center.

2005

Vacation Specialist/ Las Vegas NV.

Air Inclusive packages, customer service reservationist agent. Walt Disney Travel Company (WDTC) Disney Reservation Center. 1995-2005

Quality Control Air Operations Supervisor. Worldspan and Sabre Networks, Supervise 250 agents airline transactions between Orlando and Tampa call centers. Team Disney/Corporate Accounts Reservations

Disney Boardwalk and Contemporary Resorts

Front Desk Sales Concierge

Guest Services Agent

Groups and Conventions

Special Events/Weddings, Birthdays, Anniversaries. Education:

Disney College

Certified Travel Advisor C.T.A. Mid Florida Technical Customer Service Disney Specialist

Sales and Marketing

Crown Business College

Data Entry/Accounting Specialist

Electronic Data College Inc.

Data Entry Processor

Benedict College

Airlines and Tourism Industry/Hospitality Operations. Skills:

Excellent Customer Service

Communication

Team Collaboration

Problem Solving

Time Management

Attention Detail

Conflict Resolution

Organization Skills

Sales and Up selling

Cultural Sensitivity

Adaptability

Leadership

Event Planner

Youth Leader at Church and YMCA,

Lead team in planning and executing multiple successful events. Night of Joy/Rock the Universe.

Organize and coordinate volunteers to race

money with car wash, selling desserts, baskets, candles and soaps. Manage event logistics, including budgeting, scheduling and participant communication, resulting in success events.

Help to develop and project management by overseeing event planning from concept to completion.

Reference:

Upon request.

Contact this candidate