Call Center Data Entry

Yolanda Z. Preyer

912-***-**** ********@******.***

SKILLS: Microsoft Word, Excel, Outlook, Windows, PowerPoint

HR: HRIS, PeopleSoft, Kronos, ADP, Clear Company, ATS, Recruitment

OTHER: NCIC, CJIS, Live Scan fingerprinting

WORK

Traffic Clerk

DHL -Rincon, GA

Schedule inbound and outbound freight to comply with warehouse operations and capacities.

Meet or exceed all service and efficiency standards for shipping and receiving.

Ensure accuracy of all shipping and receiving (B.O.L.) documents.

Handle all customers and customer representatives at the dispatch window.

Gather and maintain all data and records related to shipping and receiving activities.

Maintain legible and accurate records and logs as required.

Assist in training new associates.

Call center, point of contact

Maintain the facility-dock door control board to be accurate at all times.

Conduct operations in a manner that promotes safety and reports unsafe conditions that can’t be self-corrected by the warehouse supervisor.

Maintain a clean, neat, and orderly work area in accordance with company standards of housekeeping.

Conduct yourself in a polite and service-oriented manner towards customer representatives and fellow associates.

Staffing Specialist

Sizemore Inc– Jacksonville, FL

Scheduled in-person & virtual interviews with potential candidates, filled out required paperwork and prepared introduction manuals.

Developed guidelines, questionnaires, and processes for assessing, interviewing, and onboarding phases.

Managed applicant tracking system (ATS) database by entering, updating, and maintaining candidate contact details, resumes and supporting documentation, conducted pre-employment investigations, with fairness & objectivity

Received call (100) a day for employment, made 50-80 calls to schedule interviews, testing

Created qualification guidelines and requirements for individual positions to identify and measure appropriate candidates against established criteria.

We collaborated with the manager to determine the department’s short- and long-term hiring needs.

Advertised job opportunities on social media platforms and job boards.

Recruited and trained over 150 individuals to work in corrugation and housekeeping.

Admin. Support II/Warden's Secretary

State of Georgia-DOC-Coastal State Prison – Garden City, Georgia

Maintain calendar.

Maintained the utmost confidentiality for inmates as well as myself

Time-Keeping ADP and Kronos for Management staff

Data entry, copying, distributing documents/record management, update staff directory, update facility org. chart.

Experience using Microsoft Office Suite, Excel, PowerPoint

Communicate with supervisors, employees, other departments, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.

Provide secretarial & administrative support to upper-level management. Maintenance, updating work orders to complete.

Establishes and coordinates work priorities; prioritizes mail/memos and other input for the Warden.

Assisted and observed offenders that were CJIS fingerprinted on a Live Scan machine to ensure compliance with GBI (Georgia Bureau of Investigations) policy and state laws.

Observing in a classroom setting, Education behind bars, documenting offenders progress.

Prepared Ex-LEO and SEX Offenders reports

Maintain vaccination history for staff and Inmates, file & maintain new staff folders in accordance w/DOC directives

Maintain visitor log, background screenings on potential visitors to determine eligibility for visitation, maintain spreadsheet of NEW COVID symptoms, Process correspondence for Warden as needed

Responsible for providing sign-in sheets and support materials needed for the daily morning & Deputy warden meetings

Delivered top-notch administrative support to office staff, promoting excellence in office operations. Received 200-300 calls a day from family, organizations for offenders, media and others

Ran NCIC checks on inmates being released from custody/prison, NCIC Hit investigate warrants from Hit.

During COVID, Conducted Online/Zoom Court service for inmates, received subpoenas from sheriff for offenders/staff

Office Assistant, Sr.

Matoaca High School, Chesterfield County Public Schools-Chesterfield VA

Answer multiline phones, provide admin. Assistance to staff and Principal.

Data Entry for attendance, performs secretarial work required to ensure efficient operation of the office.

Data Entry for Tardy, entering time and attendance, prepare forms.

Find/Retrieve Students, provide work direction in some cases, cross training, and guidance to student aids.

Early Dismissal of Students, Interpret policy and procedures, exercise good judgment.

Create Documents, Google Docs, Excel, Word

Distribution of Mail, work effectively with all personnel.

Back up for Front Office, Attendance, Clinic, Tardy Station & Guidance

Communication to & from parents regarding accidents/Illness and health Issues

Filing HIPAA information served as central information point to the public.

Retrieving ID for Security Scan of visitors, knowledge of operations and procedures, including manual and automated filing systems, spreadsheet, Microsoft word, excel, answered calls 50-80 a day regarding student/parent issues.

Front Office support, maintain good rapport w/students, staff, and parents.

Perform other related duties as assigned, process postage in compliance with U.S. Postal regulations daily

Education, training, and experience are sufficient to demonstrate the required knowledge, skills, and abilities.

Income Assistance Program Specialist II,

Suburban Washington Resettlement Center

Montgomery County Government-Rockville, Maryland

Interviewing applicants and determining initial eligibility for Food Supplement,

Medical Assistance, and TCA programs/RTCA

Screening for Expedited service for Food Supplement applicants and issuing those benefits timely for all eligible Food Supplement applicants.

Checked for errors with SNAP cases, Create BEG corrections, over payment/underpayments.

Processing applications within time frames

Scanning them into EMCS Re-determining eligibility for all programs as needed; and performing case maintenance activities. Answered calls/questions 50+ per day regarding cases, benefits, and others.

The case maintenance would include corrections and interim changes.

Other duties would include pulling records, filing, matching mail with records, taking telephone calls, referring cases for overpayments, producing records for QC or appeals, making appropriate referrals, etc.

The appropriate referrals would include referring to services elsewhere in the agency or County and referring customers for needed actions before determining eligibility.

Scanning to the ECMS, knowledge and use of CARES, SVES, MMIS, MABS, Access

Referrals to Arbor, Child Support, and the Substance Abuse Counselor for TCA applicants

Interviews done with the language line for our non-English speaking customers.

Volunteer Coordinator

Montgomery County Government, SPS Consulting – Rockville, Maryland

Determined eligibility for SANP benefits

Supervised Welfare to work participants

Signed time sheets for Welfare to work participants

Answered call 100+ to refer to Case managers

Education

Dual enrollment-Associates/Bachelor’s/Master’s/doctorate Graduate 06/2026

Higher Learning Bible Institute international/Seminary

Richmond, Virginia

Bachelor of Social Work

Savannah State College, Savannah, Georgia

Business Administration

Montgomery College, Germantown, Maryland

Ethics, Literature, Computer Technology -HIGH SCHOOL DIPLOMA

Camp Springs Christian School - Camp Springs, Maryland

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