Data Entry Customer Service

Mona S. Sampson, CMAS (AMT)

*** ***** *********, ***** *****, Louisiana 70802 225-***-**** ************@*****.*** https://www.linkedin.com/in/monassampson/

EDUCATION:

CMAS Certification (2839627)

American Medical Technologist (AMT)

Associate’s Degree, Medical Office Administration

Virginia College (Online), Birmingham, AL

Life, Health, and Accident License (552815)

State of Louisiana

Undergraduate Accounting, General Studies

Louisiana State University, Baton Rouge, Louisiana

Diploma

Robert E. Lee High School, Baton Rouge, Louisiana

SUMMARY OF QUALIFICATIONS:

Hard Skills: 60 WPM, Technical Proficiency, Microsoft Office: Word, Excel, PowerPoint, Outlook, Filing (Alphabetical and Numerical), Customer Service, Front Office, Scheduling, Billing and Coding, Transcription, 10-Key, Data Entry, A/R, A/P and QuickBooks. Soft Skills: Teamwork, Communication, Work Ethics, Flexibility, Adaptability, Time Management, Emotional Intelligence, Self-Confidence, Detailed Oriented, Positive Attitude, Ability to deal with pressure/criticism, Critical Thinking

EMPLOYMENT HISTORY:

Andvaris Inc. Virtual Solutions September 2024 - Present

Customer Service Representative I

Client: Assurant - Global Sourcing & Facilities Organization

oRespond to incoming homeowner interactions and provide follow-up on inquiries regarding the processing of hazard insurance loss claims (97% quality).

oContracted with 10 Private Labels Under Mr. Cooper.

oContact customers on accounts, including outbound customer contact.

oMaintain and ensure the integrity of data and sensitive information (100% accuracy).

Andvaris Inc. Virtual Solutions (Cont’d) September 2024 - Present

Customer Service Representative I

Client: Assurant - Global Sourcing & Facilities Organization

oWork with customers across multiple platforms to address questions and resolve issues.

oAccurate update of demographics on Homeowner’s accounts.

oResearch to provide homeowners, attorneys, public adjusters and contractors with accurate procedures for loss draft insurance processing according to lender and/or investor guidelines (Mortgage Service Agreement).

oPromoted Assurant’s goal of “Helping People Thrive in a Connected World.”

Nelnet Inc. Student Loan Servicing October 2022 – March 2023

Advisor I August 2023 – May 2024

oRespond to incoming borrower interactions and provide follow-up on inquiries as needed (95% accuracy).

oContact customers on accounts, including outbound customer contact.

oMaintain and ensure the integrity of data and sensitive information (100% accuracy).

oWork with customers across multiple platforms to address questions and resolve issues.

oAccurate update demographics on customer accounts.

oPerform other tasks related to resolving customer needs by displaying ownership and de-escalating calls/contacts.

oResearch to provide customer inquiries with resolutions in accordance with established laws, regulations, and policies.

oCommit to Performance Based Organization (PBO) and Easy To Do Business With (ETDBW).

Pivot Healthcare, LLC February 2022 – July 2022

Temperature Screener

oScreen visitors and employees for FEMA office updating COVID 19 vaccination information by prompting a series of CDC inquiries.

oIn compliance, the employee/visitor is given an acceptable (e.g., wristband) to have access to the facility. If the employee is not in compliance, entry is not permitted. Referred their supervisor for telework or alternate work location guidance.

oLog all visitors/employees for COVID Testing. Train for Unauthorized Disclosure of Classified Information and Controlled Classified Information, Establishing an Insider Threat Program, and Operations Security (OPSEC) Awareness for Military Members, DoD Employees and Contractors.

Baton Rouge Orthopaedic Clinic, Baton Rouge, LA August 2017 – September 2017

Scheduler/Cashier

oSchedule appointments and direct calls to the correct recipient for thirty (30) orthopedic doctors through medical software (Centricity).

oImprove processing speed of appointment setting by quickly learning assigned tasks, roles, and responsibilities.

oUpdate demographics achieving 100% accuracy.

oVerify insurance information with patients and insurance providers.

oProcess copayments (Converge); Balance daily batches with a 100% accuracy rate.

oPatient complaints forward to appropriate designated personnel achieving a 95% resolution ratio.

oAchieve a 98% inbound call quality handling up to 100 calls per day.

oComplete externship in conjunction with Associate degree in Medical Office Administration (July 2015 – September 2017).

MSS.Ltd

Package Manager December 2013 – November 2014

oProcess packages for delivery: lift, lower and slide packages up to 70 lbs.

oVerify and ship to another destination according to management instruction.

oWeigh and key packages by zip code and/or relabel.

oTrack packages when received and reshipped.

oAnalyze and input data into advanced Excel spreadsheet.

oMaintain less than a 1% discrepancy rate throughout the employment.

Savoie, Fudesco and Associates, LLC April 2012 – November 2013

Insurance Agent – Employee Benefits

oIdentify sales opportunities (cold calls) originating new business by marketing, evaluating and processing employee benefits (life, health, accident, and disability insurance).

oComplete an average of two (2) enrollments per week; seven (7) confirmed appointments. Average of 200 calls per week. Weekly door-to-door branding.

oEnroll new Medicare applicants during open enrollment through Peoples Health (avg $1,000 per week in sales commission).

oExhibit knowledge of all Medicare products and providers.

oEffectively apply analytical skills to quickly and efficiently resolve any customer issues.

oTook ownership of customer concerns and worked with management to formulate and execute strategies for potential resolution.

Lexicon Healthcare January 2012 – April 2012

Healthcare Insurance Agent

oProvide ongoing education and recommendations to seniors offering Medicare Supplemental and Final Expense protection.

oEducate potential clients of any current changes effecting seniors living on a fixed income in the healthcare market.

oAssist in problem solving, solution development, decision making, and strategic planning.

oRate restrictions were limited to how much insurance companies varied premiums charged to individuals and businesses based on factors such as health status, age, tobacco use and gender.

Convergys Corporation September 2002 – October 2011

Problem Resolution Specialist

oApply good organizational and time management skills (3-minute AHT per call) while using the Windows Professional Office Systems when processing inbound call through the IVR.

oMaintain customer accounts, process payments, resolve billing inquiries, and financial analysis.

oEducate customer on financial status when placing phone orders and/or billing adjustments.

oTroubleshooting of all network and device issues.

oIn-office instant messaging system (Outlook) used for assistance by supervisors, floor assistants and managers.

oApply software applications using, Microsoft Office, and Excel.

oEnsured a positive total customer experience (99% customer satisfaction) while completing required tasks.

oUsed effective verbal and written communication skills and the ability to present information clearly and professionally when resolving customer issues.

9/2025

Contact this candidate