Customer Service Security Guard
Resume:
Crystal Steele
**** ********* ***** ******* #***
Silver Spring, Md 20904
***********@***.***
Summary
Results-focused, quality professional with strength in following rules and procedures. I am skilled in organizational problem solving, team collaboration, and communication. I am a fast learner with an extensive ability to multitask and work in high volume environment. Training skills, and team building. Positively impacting projects through attention to detail, skilled designs and willingness to learn. Achievement-oriented professional possessing expertise in policy and procedure development, technology implementation and staff supervision. Committed to delivering innovative products and solutions while maintaining safety and sustainability.
CSC
Security guard/ Event staff
February 2024-present:
- Setting up and breaking down venues, assisting with event logistics, providing customer service, and ensuring safety and security of all guests. Line control, ticket sales, food and beverage service, and troubleshooting any issues that arise.
Apollo Retail Services
February 2021-Present
Merchandiser:
• Plan and develop merchandising strategies that balance customers’ expectations and company’s objectives.
• Analyze sales figures, customers reactions and market trends to anticipate product needs and plan product ranges/stock.
• Collaborate with buyers, suppliers, distributors and analysts to negotiate prices, quantities and time-scales.
• Maximize customer interest and sales levels by displaying products appropriately.
• Produce layout plans for stores and maintain store shelves and inventory.
• Forecast profits/sales and plan budgets.
• Monitor stock movement and consider markdowns, promotions, price changes, clear outs etc.
Montgomery County recreation volunteer
Jan 2018-March 2022
Assist children during events such as sports and aquatics, ensuring safety and well-being of the children.
Shelf Tech
July 2016- February 2021
Merchandiser Team Lead
• Executed store resets according to planograms, ensuring accurate placement and arrangement of
merchandise
• Maintained inventory levels by restocking shelves and displays with returned merchandise
• Collaborated with store management to identify slow-moving or discontinued items for markdowns or
removal from sales floor
• Ensured product freshness and quality by rotating stock based on expiration dates
• Utilized handheld devices or paper documentation to accurately record inventory counts during reset
process
• Worked efficiently in a fast-paced environment, completing resets within designated timeframes
• Followed safety protocols and maintained a clean work area at all times
• Communicated effectively with team members and supervisors regarding any issues or challenges encountered during resets
• Provided exceptional customer service by assisting shoppers with inquiries about product location or availability during the reset process
• Identified opportunities for improvement in reset procedures and made recommendations to enhance efficiency and productivity
• Adhered to company policies, procedures, and guidelines while performing reset merchandising tasks
Montgomery county Ride On
Bus Operator
January 2011-April 2016
• Operated a bus safely and efficiently, adhering to all traffic laws and regulations
• Transported passengers to their destinations on scheduled routes, ensuring timely arrival
• Maintained a clean and well-maintained bus interior, providing a comfortable environment for passengers
• Assisted passengers with boarding and exiting the bus, ensuring their safety at all times
• Provided excellent customer service by addressing passenger inquiries and concerns in a professional manner
• Followed established procedures for reporting accidents or incidents that occurred during transit
• Performed pre-trip inspections of the bus to ensure it was in proper working condition before each shift
• Communicated effectively with dispatchers to receive instructions or updates regarding route changes or delays
• Adhered to company policies and procedures regarding passenger conduct and safety protocols
• Maintained accurate records of daily mileage, fuel consumption, and passenger counts for reporting purposes
• Collaborated with other drivers and transportation staff to coordinate schedules and resolve any operational issues that arose during shifts
• Participated in ongoing training programs to enhance driving skills, knowledge of routes, and familiarity with new equipment or technology upgrades
Education
Midland’s Technical College
Columbia S.C. 2000-2002
General Studies
Eau Claire High School
1995-1999 Columbia, SC.
Licenses & Certifications
Washington D.C. Security Guard license
#SO40010379
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