Educator, Training, Facilitation, Data
Resume:
Suzanne Jackson
Education & Learner Success Professional
*****************@*****.*** • 919-***-****
LinkedIn • Raleigh, NC 27614
Accomplished and results-driven professional with proven track record in driving learner achievement through strategic curriculum development, targeted interventions, and instructional coaching. Well-versed in designing and facilitating professional growth for educators and adult learners, managing small- and large-group sessions, and leveraging LMS, CRM, and educational technologies to optimize processes. Instrumental in leading school-wide initiatives, coordinating cross-functional teams, and executing programs with focus on quality, continuous improvement, and measurable student success. Areas of Expertise
• Curriculum Design & Development
• Data-Driven Program Improvement
• Instructional Coaching & Mentorship
• Student Learning Outcome Enhancement
• Assessment Design & Evaluation
• Needs Assessment & Gap Analysis
• Performance Metrics & KPI Tracking
• Educational Technology Integration
• Student Success Planning
• Adult Learner Facilitation
• Staff & Team Collaboration
• Project & Program Coordination
Professional Experience
Learning Coach
NC Education Corps, Raleigh, NC 2022 – 2025
Developed curricula tailored to organizational objectives by integrating emerging industry trends, interactive digital and in-person modules, and client-aligned training outcomes. Facilitated dynamic group sessions, moderated discussions, employed multimedia tools, and adapted content delivery to diverse learning styles and priorities. Directed adult learning programs, monitored session engagement metrics via CRM, updated training materials based on feedback, and conducted follow-up sessions for 100+ annual 1:1 coaching engagements.
Key Contributions:
• Improved K–5 student reading outcomes by mentoring/guiding up to 42 tutors annually on foundational reading instruction.
• Ensured accurate tracking, scheduling, and performance monitoring by overseeing and organizing tutor caseloads using HubSpot CRM, SharePoint, Canvas, and Google LMS.
• Identified and addressed skill gaps through employee surveys, monthly coordination with administrators, and performance data analysis to assess improvement opportunities.
• Boosted participation and skill development for 40+ employees by designing interactive exercises, delivering personalized feedback, and recognizing achievements in learning initiatives.
• Supported 200+ adult learners by authoring comprehensive learning guides and presentations, collaborating with subject matter experts for content accuracy, and enhancing instructional materials. School Director/Curriculum & Instruction Coordinator Raleigh Oak Charter School, Raleigh, NC 2020 – 2022 Spearheaded strategic planning initiatives with focus on defining long-term goals, developing actionable objectives for resource allocation, and collaborating with external partners to support staff performance across 12 teams. Oversaw development of lesson plans aligned with educational standards, evaluated textbooks and digital resources, and enhanced learning experiences for 350+ students. Developed educational programs by establishing clear learning objectives, aligning curricula with standards, communicating expectations to 350+ students, and implementing assessment frameworks across four concurrent courses. Key Contributions:
• Maintained operational continuity and ensured student learning during COVID-related disruptions.
• Enhanced academic engagement and outcomes for at-risk students by designing and executing school-wide support system.
• Achieved school renewal approval by creating and delivering a comprehensive presentation to the Office of Charter Schools, NC Department of Public Instruction.
• Delivered high-quality eLearning courses with measurable learner outcomes by managing a team of subject matter experts in designing content using the ADDIE model.
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Instructional Facilitator
Wake County Public School System, Raleigh, NC 2012 – 2019 Directed department and faculty meetings to develop common assessments, refine data-driven instruction, promote best practices, and support curriculum development for over 75 team members. Oversaw cross-functional projects from inception to completion aimed at assessing student strengths and needs, mapping actions, and cultivating collaborative and supportive environment. Spearheaded school-wide initiatives to enhance culture, curriculum, and behavioral programs to foster collaboration and drive continuous improvement.
Key Contributions:
• Secured parental and guardian engagement for 750 students by delivering timely updates and progress reports via email, phone, and LMS to ensure transparency and establish individualized success plans.
• Enhanced instructional resources and faculty effectiveness by evaluating qualitative and quantitative student performance data and providing actionable insights to administration and cross-functional teams.
• Reduced behavioral issues and boosted student and teacher performance by collaborating with subject-matter experts to design and deliver professional development on differentiated instruction, diversity, and student support. Additional Experience
Educator
Wake County Public School System, Raleigh, NC
• Enhanced learner comprehension and optimized instructional time by designing and delivering engaging, data-driven lessons tailored to diverse learning styles.
• Improved student performance and addressed learning gaps by implementing dynamic assessment strategies and providing targeted, personalized guidance.
• Reduced preparation time and ensured curriculum alignment by developing a comprehensive repository of 100+ custom worksheets, quizzes, and assessments supporting individualized student progress. Education
Bachelor of Arts in Psychology North Carolina State University Additional Teacher Education Coursework / Elementary Education Licensure Meredith College Licenses & Certifications
Cognitive Coaching Becoming a Coaching Leader National School Reform Faculty Facilitator mCLASS Assessment Program Trainer 7 Habits of Highly Effective People Trainer Wake County Public School System Mentor Superintendent’s Council for Teacher Excellence Liaison
Technical Proficiencies
Adobe Creative Suite (Acrobat, Photoshop) Blackboard Canvas ChatGPT Slack Trello Google Workspace (Classroom, Docs, Drive, Forms, Sheets) HubSpot macOS Microsoft Office 365 (Excel, OneNote, PowerPoint, Word, Teams, Teamflect)
SharePoint Windows OS Zoom Littera Dropbox
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