Customer Service Records Management

Kwame Comer

Records Analyst

240-***-**** **********@*****.*** Largo, Maryland 20774

PROFESSIONAL SUMMARY

Detail- Oriented professional with experience in records management, Microsoft Office, and customer service. Frequently praised as hardworking by peers, I can be relied upon to help your team achieve its goals. SKILLS

Records Management Systems Processing Documents Data Entry and Maintenance Inventory Management Archival Materials Electronic and Paper Filing

EXPERIENCE

RECORDS SUPPORT ASSOCIATE, Washington, DC

XTREME SOLUTIONS INC, July 2023-Present

Identifies the proper type of record filing system to file or process incoming records. These files include non- issued client applications such as Reports of Birth, Reports of Death, various types of files, including correspondence files, and a wide variety of miscellaneous documents that are turned in to the Division annually. This determination has a significant impact on the Division's ability to locate and retrieve client records.

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• Performs quality control functions, facilitates the integration of data into Client databases, and ensures record integrity. Reviews and correct discrepancies in multiple document records, review and correct errors in database processing systems records.

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Monitors the production and transfer of data files and records pertaining to client activity submitted by domestic client Agencies and Centers, as well as any facilities abroad to HQ in order to ensure proper adherence to established procedures and protocols.

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• Reconciles any processing errors or deficiencies identified in the data submissions or in upload to the databases.

• Assists in the issuance of certified copies of certain reports and certificates.

• Prepares files for retention, disposition, and retrieval purposes. Operates Client Services electronic database systems to process, search, track, retrieve, reconcile, update and modify Client Directorate records.

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• Performs routine and complex searches using a variety of electronic data systems and other manual filing systems. RECORDS MANAGEMENT SPECIALIST, Alexandria, Virginia Lintech Corporation, July 2022-June 2023

• Administered all records management components including electronic files in accordance with DOD policies and regulations.

• Maintained inventory of all archived records and updates on a regular basis.

• Cleaned out obsolete records in coordination with appropriate work teams.

• Entered data and prepared documents, spreadsheets, reports and other materials. Identified and classified documents and other electronic content according to characteristics such as security level, function, and metadata.

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• Provided assistance as needed for other departmental database maintenance.

• Provided guidance on records storage solutions such as off-site archiving services.

• Analyzed current processes and proposed new methods for increasing efficiency within the organization.

• Utilized software programs to store, manage, and retrieve electronic files efficiently. SERVICE SPECIALIST, Mclean, Virginia

IST Management Services, September 2015-July 2022

• Trained new staff members on the proper use of equipment, safety protocols, and customer service standards.

• Generated detailed reports regarding completed projects or tasks for management review.

• Responded to telephone inquiries and complaints following standard operating procedures.

• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers. Provided comprehensive administrative and clerical support, including organizing files, creating spreadsheets, and imaging documents.

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• Generated shipment invoices, prepared packages and set up courier deliveries for customers.

• Received and screened a high volume of internal and external communications, including email and mail.

• Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily. CUSTOMER SERVICE ADMINISTRATOR, Mclean, Virginia

Archer Government Services, March 2007-September 2015

• Provided guidance and mentorship to junior staff members when needed. Resolved conflicts between employees in an efficient manner while maintaining a positive work environment for all individuals involved.

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Responded to incoming calls and emails from customers and asked open-ended questions to determine how to be of assistance.

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• Reviewed incoming correspondence and determined the action required and its priority.

• Maintained detailed administrative and procedural processes to improve accuracy and efficiency. CUSTOMER SERVICE ADMINISTRATOR, Washington, District of Columbia Oce Business Services, Inc, March 2005-March 2007

• Managed new files and retrieval requests with speed and accuracy.

• Successfully established effective systems for record retention by creating a database for daily correspondence tracking.

• Tagged, organized, and stored physical files.

• Resolved customer issues using strong interpersonal skills and conflict resolution techniques.

• Monitored office supply needs with consistent inventory checks and requisition approvals. EDUCATION

BACHELOR OF SCIENCE (B.S.) IN LEGAL STUDIES, Adelphi, Maryland University of Maryland University College, August 2016

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