Quality Assurance Public Administration

VED PATEL

Philadelphia, Pennsylvania +1-582-***-**** ********@******.*** linkedin.com/in/patel-ved- 50856a233

Education

Gannon University, Erie, PA, U.S.A. May 2025

Master of Public Administration GPA - 3.72

Guru Govind University, Godhra, Gujarat, India June 2019 - April 2021 Master of Science in Organic Chemistry GPA – 2.50

Guru Govind University, Godhra, Gujarat, India June 2016 - May 2019 Bachelor of Science, Chemistry GPA – 2.17

Related Experiences

Ethicare Pharmaceutical Vadodara, Gujarat, India August 2022 - August 2023 Quality Assurance

Participated in developing and improving quality management systems to enhance overall product quality and customer satisfaction.

Conducted regular inspections and audits to identify and address potential quality issues, ensuring adherence to best practices.

Played a crucial role in monitoring and evaluating the quality of products, processes, and systems to meet established standards.

Stayed updated on industry trends, regulations, and best practices to ensure continuous improvement in quality assurance processes.

Contributed to identifying and implementing corrective and preventive actions to address nonconformities and improve processes.

Gannon University Erie, PA, U.S.A. September 2024 - November2024 Student Assistant worker

Assisted in setting up laboratory experiments by preparing and labeling chemical solutions, arranging supplies, and ensuring materials were readily available for each session.

Supported laboratory instructors by attending lab sessions, guiding students on laboratory techniques, and reinforcing safety protocols.

Managed inventory for a stockroom serving 200+ students, reducing equipment shortages by 20%.

Assisted in setting up laboratory experiments, ensuring a safe and efficient learning environment.

Provided administrative support to faculty in the Chemistry Department, including photocopying, scanning documents, and delivering materials across campus as needed.

Collaborated effectively with faculty, laboratory coordinators, and fellow student workers to create a safe, efficient, and supportive learning environment for lab participants. Manhattan Bagel Philadelphia, PA, U.S.A. July 2025 - Assistant Manager

Supporting the General Manager in overseeing daily operations to ensure efficiency and high standards.

Leading and supervising front- and back-of-house staff, including training, scheduling, and performance coaching.

Assisting with inventory tracking, supply ordering, and waste reduction through accurate documentation and analysis.

Implementing and monitoring quality assurance practices to ensure food safety, cleanliness, and consistency.

Using administrative skills to support budget tracking, compliance documentation, and internal reporting.

Managing customer service issues with professionalism and a focus on satisfaction and retention.

Applying process improvement techniques to streamline operations and enhance customer experience.

Conducting internal checks and audits on safety, quality, and procedural compliance, reporting directly to store leadership.

Collaborating with cross-functional team members to drive positive store culture and team development. Professional Development /Certifications

Jefferson Educational Society Global Summit Nov 2023 Critical Thinking: Building Strong Reasoning Skills July 2025

Completed an advanced course enhancing analytical reasoning, problem-solving, and decision-making skills.

Recognized for exceptional commitment and engagement in interactive lessons and practical assessments.

Skills and Interests

Languages: English, Hindi, Gujarati.

Computer Skills: Microsoft Office

Technical Skills: Chemistry, Organic Chemistry, Laboratory Techniques, Quality Management, Business Process Improvement, Corrective and Preventive Action, Auditing Skills, Photocopying Skills. Interpersonal Skills: Leadership, Communication, Problem-Solving, Customer Satisfaction Administrative Skills: Policy Analysis, Budgeting, Administrative Operations

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