Data Entry Customer Service

DEBRACCA REMO

n 713-***-**** )n **************@*****.***

Professional Summary

Dedicated and detail-oriented professional with a strong background in administrative support and customer interaction. Skilled in managing client inquiries, scheduling, data entry, and issue resolution with empathy and efficiency. Known for providing excellent service in fast-paced environments while maintaining accuracy and professionalism. Seeking to bring strong communication and organizational skills to a Customer Service Representative role with a reputable organization. Core Skills

• Customer Service & Client Support

• Data Entry & Record Management

• Call Handling & Email Communication

• Scheduling & Appointment Coordination

• Insurance Verification & Billing Support

• Multitasking in High-Volume Environments

• Microsoft Office Suite & EMR Systems (EPIC)

• Problem Solving & Conflict Resolution

Professional Experience

Continuum Global – Remote

Patient Service Representative / Administrative Assistant Nov 2021 – Feb 2023

– Responded to patient and provider inquiries via phone and email with professionalism and accuracy.

– Scheduled appointments and managed documentation within electronic systems.

– Processed insurance verifications and maintained HIPAA-compliant records.

– Assisted with administrative projects and data entry to ensure smooth office operations. Aurora Children’s Hospital – Aurora, CO

Clinical Assistant (Front Desk & Perioperative Admit/Discharge) Jan 2025 – Nov 2025

– Served as first point of contact for patients and families, providing friendly and efficient service.

– Scheduled procedures for multiple physicians and verified insurance coverage.

– Collaborated with medical and administrative staff to coordinate patient care and documentation. Nomi Health – Houston, TX

Administrative Assistant / Site Lead Sept 2020 – Nov 2023

– Managed patient registration, customer communication, and team coordination for high-volume testing sites.

– Trained and supported new staff while ensuring smooth operations and positive client experiences.

– Provided assistance with data collection, reporting, and quality control. Medley Staffing Agency – Houston, TX

CNA / Front Desk Support (Per Diem) May 2023 – Present

– Supported patient check-in and scheduling for surgical centers, assisting with inquiries and paperwork.

– Maintained accuracy in documentation and coordinated with staff to ensure efficient operations. Uber Eats – Houston, TX

Independent Contractor Mar 2016 – Jul 2025

– Delivered prompt, reliable service while maintaining positive customer relations and satisfaction scores.

– Demonstrated strong time management and problem-solving skills in a fast-paced, independent role. Education

Ultimate Medical Academy – Tampa, FL

Diploma, Medical Administrative Assistant (GPA: 3.8)

– Certificate of Academic Excellence

– Coursework in Customer Service, Office Management, and Communication

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