Quality Assurance Marketing Specialist
Resume:
Misty Cossey
Dexter, MO *****
************@*****.***
Professional Summary
Excellence-oriented professional with a reputation for service, satisfaction and results. Regularly regarded by senior leadership as a key resource and problem solver. Appreciated by managers for exceptional follow through, integrity, and commitment to quality service. Demonstrated ability to quickly learn and utilize new methods, systems and procedures. Proven self-starter. Able to accomplish assigned tasks with minimal supervision.
Authorized to work in the US for any employer
Work Experience
Marketing Specialist
Advantage HomeCare-Dexter, MO
March 2025 to September 2025
Promoted in-home care services as a brand ambassador within the community. Built relationships through door-to-door outreach, health fairs, and community events. Educated families on care options, distributed materials, and guided enrollment. Assisted clients with Medicaid applications, renewals, spend-down requirements, HCB waivers, Q.I.T. referrals, and state assessments.
Supported clients in filing for food stamps and additional benefits. Maintained CRM records to track leads and conversions. Partnered with intake and recruitment teams for smooth onboarding.
• Resolved client and caregiver concerns to improve satisfaction and retention. In Home Health Public Relations and Quality Assurance Manager White and Associates-Malden, MO
September 2022 to February 2025
Ensured client care plans aligned with Department of Health & Senior Services requirements.
• Conducted 15+ in-home quality assurance visits weekly to monitor aides, home conditions, and client satisfaction.
• Guided clients through Medicaid applications, spend downs, HCB waivers, and Miller Trust (QIT) referrals.
• Assisted clients with provider changes, state assessments, and follow-up calls to track service status.
• Verified monthly Medicaid eligibility and educated clients on maintaining or reinstating benefits.
• Built strong relationships with clients, state agencies, case managers, healthcare providers, and community organizations.
• Created and implemented a PR/QA training handbook for staff and office managers.
• Trained and mentored new employees; supported additional branch offices without PR staff.
• Maintained accurate logs of all client and partner interactions.
• Recognized for strong people skills, trust-building, and going above and beyond for client needs. Key Accomplishments
• Developed and rolled out the first step-by-step PR/QA handbook, standardizing best practices across offices.
• Trained multiple PR/QA staff members and office managers, improving efficiency and client satisfaction.
• Provided multi-office support, traveling to other locations to assist with intakes, Medicaid issues, and client onboarding.
• Strengthened client retention by building trust and delivering personalized support throughout the care process.
Administrative Assistant
Southeast Health-Dexter, MO
October 2021 to September 2022
• Checked in patients and entered data accurately into the system
• Collected copays and processed patient payments
• Answered and managed multiple phone lines efficiently
• Handled daily deposits and balanced payments
• Resolved patient concerns with professionalism and strong communication skills
• Delivered excellent customer service while addressing inquiries and complaints
• Utilized computer systems for scheduling, data entry, and record management
• Applied problem-solving skills to ensure smooth front desk operations Education
Medical Assistant Program Medical Records (Diploma) Tucson College-Tucson, AZ
1997
General Studies (High school diploma or GED)
Gideon High School-Gideon, MO
September 1990 to September 1990
Some college
Technical school
Mass Communications (MBA)
Three Rivers Community College Cape Girardeau
Skills
• Microsoft Office
• Management
• Clerical experience
• Office experience
• Microsoft Outlook
• Filing
• Billing
• Microsoft Word
• Communication skills
• Medical office experience
• EMR systems
• Data entry
• Front desk
• Microsoft Excel
• Scheduling
• Organizational skills
• Customer service
• Inventory
Certifications and Licenses
Certified Medical Assistant
November 1997 to Present
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