Client Service Manager
Resume:
Allie Cumbaa
Mobile, AL *****
***********@*****.***
Professional Summary
To actively participate in and contribute to the disciplines of administration with a progressive organization which will offer me the opportunity for increasing levels of responsibility and reward.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Client service manager
Prime Therapeutics-Mobile, AL
September 2023 to May 2025
Pharmacy benefit manager. Specialized in Medicare and government insurance programs across the United States. Assisted member with locating pharmacy and processed prescriptions for member to receive medication they need. Contracted physician to verify and request prescription sent to pharmacy. Follow up with member to make sure they received the medication requested and insurance verification. Client Service Manager
One Advantage LLC, A Firstsource Company-Belleville, IL May 2021 to May 2023
Remote client service representative for multiple client organizations and various departments within the Belleville IL collections office. Maintain a constant open line of communication between the locations and ensure all questions and requests are satisfied. Resolve discrepancies in reported data between all parties via daily spreadsheets and correctly record resolution data in appropriate systems to reflect the source. Provide monthly recon of combined balances and profit distributed through analysis and research of client systems, patient accounts, legal office reports, collections reporting and insurance carriers claims. Once data is compiled ensure it is properly encrypted and sourced to the correct recipients. Maintain flawless records and exceptional attention to detail to effectively locate errors as well as validate balances due and responsibility of repayment of the balance. Effectively communicate in a timely professional manner while following all client and company policies and standards to maintain a healthy productive work relationship and environment for everyone involved. Provide a constant resource for resolution. Working independently as well as in a team setting in order to meet goals and deadlines. Field Supervisor
U.S. Census Bureau-Mobile, AL
February 2020 to September 2021
Supervise census takers/enumerators, monitor their progress and performance, and ensure that the quality of work is maintained and that work is completed on time. Use electronic devices issued by the Census Bureau to conduct their work. Training and mentoring team of 36 enumerators. Approving and submitting time daily for all subordinates. Conducting observations in the field. Maintaining constant staff to complete cases and monitoring schedules to ensure completed cases. Issuing government electronic devices and supplies as well as collection of the same at the termination of the enumerator employment. Ensure all team have supplies needed to perform the job. Remote IT Specialist
Concentrix-Mobile, AL
August 2019 to March 2020
Triage and respond to incoming requests for information and assistance Work with technology systems and various tools to manipulate data and diagnose issues Assist in the creation and maintenance of support documentation, user guides, and training videos Assist in identifying proactive support opportunities and trends
Field Interviewer
NORC at the University of Chicago-Mobile, AL
April 2019 to September 2019
Conducting structured conversations with research subjects for NORC projects. Motivation to meet new people and conduct friendly but professional, disciplined conversations guided by scripts and training guidelines. Capacity and will to learn new concepts, research methods, software, and work routines quickly. Flexibility in responding to new research opportunities as they arise. Understand and apply basic statistical methods. Maintaining high statistical accuracy. Effectively using exception reporting to keep management informed. Demonstrating a strong power of analytical reasoning. Can be relied upon to meet schedules and deadlines. Making progress without direct supervision. Excels in tedious research. Displaying sound judgement in managing and controlling expenses. Effectively translating complex information into common terms.
Amazon Delivery Driver
Amazon Flex-Theodore, AL
October 2018 to March 2019
Delivery Driver Partner. Working via ap to schedule block time and deliver packages to customers homes in the Mobile and surrounding areas. Maintaining vehicle and insurance and abiding by all local, state and federal laws. Providing services within the Amazon set policies for Deliver Partners. Remote CX IT Support, Work@Home
ParkWhiz-Mobile, AL
February 2018 to August 2018
IT and troubleshooting application via virtual contact for clients pre booking parking throughout the United States. Plan, manage and deploy daily campaigns for search engine marketing across the enterprise using web analytics, bid management tools and assisting with strategic planning and channel efficiency improvement.
Senior Rep Independent Licensed Agent
Primerica Financial Service-Mobile, AL
October 2016 to May 2018
Set appointments and follow-up with prospective clients. Present information on Primerica's products for elevating debt, total financial security, and extensive insurance protection policies. Recruit and train new representatives. Complete financial needs analysis and appropriate applications for client services to meet each family's needs. Scrupulous written and verbal skills essential. Current Alabama Life and Health license.
Primary Support Agent, Best Buy Work@Home
Sitel Corp-Mobile, AL
July 2017 to February 2018
Answering inbound calls. Providing accurate and appropriate information and solutions to client inquiries. Processing orders, shipping, payments, authorizations, price matches and refunds according to company policy. Striving for first call resolution on every call. Maintaining a professional tone and attitude on every call. De-escalating all calls to ensure clients satisfaction and loyalty. Licensed Inside Claims Adjuster
Pilot Catastrophe Services, Inc-Mobile, AL
November 2012 to January 2013
Analyzed case facts and related claim information to determine accurate and appropriate compensations while identifying any potential fraud for each property claim. Consulted with professionals to assess the valuations of residential properties and conducted expert evaluations of each claim. Investigated claims by conducting interviews and inspecting property reported damage to determine the related liabilities for each claim. Facilitated all paperwork for policy holder's while calculating and delivering accurate benefit payments. Negotiated with claimants in order to settle various claims outside of court. Ensured insured satisfaction with claim process to retain future business for their current insurance provider. Maintained current adjuster license in multiple states. Business Development Specialist, Internet
Tameron Honda Eastern Shore-Daphne, AL
August 2008 to January 2011
Developed, coordinated and administered the facilities strategic marketing plan for the retail dealership. Managed the marketing effort and public relations effort. Conducted market research and analysis. Developed new business opportunities while following up on leads and making cold calls for the professional sales team. Updated the customer management database system, including sales forecasts and providing weekly reports - both written and verbal to the business development manager. Completed follow up assessment in a timely manner to make the appropriate referrals and suggestions for clients at a high end volume dealership.
Executive Assist David Cooper Jr VP
Cooper T. Smith Corp / CTS Corp-Mobile, AL
December 2006 to April 2008
Managed all executive level administrative tasks including scheduling meetings, conference calls and arranging travel. Maintained all executive calendars and itineraries. Assisted in the development of executive level reports and presentations. Adeptly handled incoming communications and responded to internal requests for information on a timely basis. Handled sensitive and confidential information with discretion. Met with individuals, special interest groups and others on behalf of executive team. Agonized, planned and executed on behalf of DJC Jr. for the following events: Mobile Carnival Assoc. Coronation 07-08, Bay fest 07-08, Senior Bowl 07-08, Child Advocacy Center 07- 08, Coastal Cons. Assoc. 07-08, YPO Events 06-08, All Corp. and Personal Group Travel Events 06-08, All events charitable or otherwise for Cooper Restaurant Group to include Felix's, Ruth's Chris Mobile AL, Ruth's Chris Ridgeland MS, and Cooper T.'s.
Air Traffic Controller
United States Marine Corps-Cherry Point, NC
March 1998 to March 2006
Controlled air traffic to insure the safe, orderly and expeditious movement along air routes at MCAS Cherry Point, with knowledge of aircraft separation standards and control techniques when required. All the while having the ability to apply the standards and techniques properly often under conditions of great stress. Provided preflight and in-flight assistance to inbound and outbound aircraft in the tower and radar environment. Presented information clearly and concisely for the development, coordination, and management of air traffic control programs while maintaining the integrity of a USMC corporal. Education
Associate
Air Traffic Control School
Skills
• Human Resources
• Data Analysis (10+ years)
• Data collection
• Photoshop (10+ years)
• Organizational Skills
• Customer service
• Android (10+ years)
• Risk Management (2 years)
• MARKETING (5 years)
• Scheduling
• Outlook
• Driving
• Delivery driver experience
• Team Building (2 years)
• Quickbooks
• Notary Public (4 years)
• Dealership experience
• Operations (5 years)
• Negotiation (3 years)
• Word
• Payroll
• 10 key calculator
• Receptionist (2 years)
• Inventory (10+ years)
• Help Desk
• Excel (5 years)
• Business Development (5 years)
• Customer support
• Technical Support
• Computer literacy
• Inventory Control (6 years)
• Management (9 years)
• Employee Relations (6 years)
• Time Management
• Training (8 years)
• Quality Control (3 years)
• Data Entry (10+ years)
• Research (2 years)
• Office experience
• Kronos (5 years)
• Medical Terminology (5 years)
• Microsoft (10+ years)
• HTML (10+ years)
• Documentation (10+ years)
• Commercial driving
• Microsoft Office
• Software Troubleshooting
• Office Management (3 years)
• ACCOUNTS RECEIVABLE (5 years)
• ACCOUNTS PAYABLE (5 years)
• Windows (10+ years)
• SALES (10+ years)
• Billing
• DATABASE (10+ years)
• Project Management (3 years)
• Logistics (3 years)
• Filing (10+ years)
• IT Support
• Administrative experience
• Acrobat (10+ years)
• Analytics
• Basic math
Links
https://www.linkedin.com/in/alliecumbaa/
https://www.facebook.com/AlliesRabbitHole
Military Service
Branch: Marine Corps
Service Country: United States
Rank: E4
March 1998 to March 2006
Air Traffic Control
Certifications and Licenses
Driver's License
June 2018 to June 2022
Notary Public
May 2004 to May 2012
Life Insurance License
Property & Casualty License
Insurance Producer License
Additional Information
SKILLS
Xactimate, NexGen, Outlook, Database systems, Windows, Advanced Microsoft Word/Works, QuickBooks, Advanced Excel, Advanced PowerPoint, Advanced Outlook, Accounts Payable, Accounts Receivable, Data Entry, Book Keeping, Documentation, Leadership, Critical thinking, Marketing, Sales, Contract Negotiation and Settlement, Regulatory Compliance and Standards.
Contact this candidate