Customer Service Account Management

Brett A. Williams

**** * ******** *** # *-**, Tempe, AZ 85282

Mobile: 480-***-****

Email: *****************@*****.***

CAREER OBJECTIVE:

Results-oriented Sales and Customer Support specialist professional with 5+ years of experience in sales, account management, and customer service. Proven track record in fostering long-term client relationships, driving revenue growth, and exceeding sales quotas. Skilled in account management, tailored client solutions, and customer retention strategies. Recognized for Outstanding Customer Service, Sales Leadership, and attention to detail. Adept at aligning business goals with customer needs to ensure success and drive satisfaction.

PROFESSIONAL SKILLS

● Sales Leadership & Revenue Growth ● Strategic Problem-Solving & Consultative Sales

● Customer Success & Satisfaction Strategies ● CRM Systems & Data Management

● Account Management & Customer

Retention

● Detail Oriented

● Multitasking & Prioritization

● Empathy, De-escalation, & Communication

Excellence

● Relationship Building & Negotiation Skills

● Technical / Troubleshooting computer skills

● Data Analysis & Reporting

● Inbound & Outbound call handling skills

MAJOR STRENGTHS

● Customer Relationship Management (CRM): Proficient in managing client interactions and analyzing data to enhance customer experiences using tools like Salesforce, HubSpot, Service Titan, & Dialpad

● Strategic Communication: Strong verbal and written communication skills for effectively engaging clients and stakeholders with empathy.

● Problem-Solving & Conflict Resolution: Skilled in de-escalating issues and delivering proactive solutions to ensure client satisfaction. PROFESSIONAL EXPERIENCES

A1 Garage Door Service - Customer Engagement Specialist Phoenix, AZ April 2025 to Present

● Delivered 200+ successful garage door installations and repairs, achieving a 95%+ customer satisfaction rating and consistently earning 5-star reviews.

● Exceeded company productivity benchmarks by 15–20%, earning performance bonuses for efficiency and quality of service.

● Provided personalized support and maintained a perfect customer satisfaction record and a 90%+ metrics score, demonstrating strong reliability and consistency under pressure.

● Streamlined scheduling and customer communication by leveraging ServiceTitan, Lace, and Dialpad AI programs, reducing service errors by 30%.

● Strengthened client trust and company reputation through timely, safety-compliant service, resulting in repeat customers and referral growth. BizIQ Marketing Co – Outbound Sales Representative Tempe, AZ March 2023 – April 2025

● Managed a portfolio of over 150 small business accounts, ensuring alignment with their marketing goals and delivering consistent results.

● Recognized as a Sales Leader and awarded Bonus Club membership for exceeding quarterly revenue targets by 25% for Google Business Listening.

● Proactively identified client challenges and offered strategic solutions, increasing upsell opportunities by 15%.

Select Blinds – Designer Sales Consultant

Tempe, AZ November 2019 – November 2022

● Managed client accounts throughout the sales cycle, from consultation to post-sale support, ensuring a seamless customer experience.

● Delivered Outstanding Customer Service, maintaining a 95% satisfaction score.

● Designed over 150 customized window covering quotes monthly, providing expert recommendations that increased sales by 15%.

High Quality Water – Outbound Sales Representative Tempe, AZ January 2023 – March 2023

● Supported business growth by managing appointment pipelines and ensuring a 40% conversion rate from consultations to sales.

● Collaborated with water specialists to align customer needs with tailored product recommendations, resulting in a 15% increase in closing rates. Quality Specialty Pharmacy – Patient Care Coordinator Los Angeles, CA February 2019 – April 2019

● Managed 80+ patient accounts daily, ensuring timely medication refills, accurate claims processing, and compliance with medical regulations.

● Provided empathetic and proactive support to patients, resolving issues and achieving a 90% satisfaction rate.

● Maintained detailed records and reports, contributing to improved workflow efficiency and reducing processing errors by 20%.

EDUCATION

Southwest Institute of Healing Arts

Tempe, AZ

Associate of Occupational Studies Degree in

Holistic Healthcare

Contact this candidate