Human Resources Employee Relations

FRANCESCA WELCH

315-***-**** ***********@*****.***

PROFILE

Dynamic and detail-oriented Human Resources Professional with 6+ years of progressive HR experience supporting organizations through growth and transformation. Skilled in HR operations, employee relations, onboarding, payroll, and data management. Known for fostering positive work cultures and delivering accurate, efficient HR support. Seeking a HRBP or Generalist role where I can leverage my skills in optimizing HR systems, collaborating across teams, and providing data-driven insights that support strategic decision-making. EXPERIENCE

HR Data and Administrative Coordinator — Steward Partners, New York, NY FEBRUARY 2024 - APRIL 2025

● Managed full-cycle hiring process, including resume coordination, offer letter creation, and onboarding through the HRIS system.

● Act as primary point of contact for internal communications regarding new hires, terminations, and internal transitions to ensure all departments are prepared and aware.

● Independently managed complex, end-to-end semi-monthly payroll for 300+ employees, including bonus payouts, administrative stipends, commission transfers, and overtime, ensuring accuracy and efficiency.

● Generate and analyze monthly HR reports, including headcount, census data, address changes, and service award eligibility.

● Streamlined HR data entry and workflows across multiple systems, improving accuracy and efficiency.

● Oversaw the HR inbox, ensuring timely responses and appropriate delegation to relevant team members, maintaining efficient communication and prompt issue resolution.

● Oversaw annual open enrollment, ensuring accurate setup and communication of benefits, including specialized offerings for employees within designated compensation tiers. HR Analyst Business Partner— MUFG Securities Americas, New York, NY JANUARY 2020 - JANUARY 2024

● Supported end-to-end onboarding, from requisition creation to new hire orientation and compensation setup.

● Conducted exit interviews and analyzed turnover data to reduce regrettable losses and improve retention.

● Partnered with Compensation on retention offers and performance-related pay adjustments.

● Served as the point of contact for HR generalist inquiries across multiple business lines. Collaborated with Employee Relations, Payroll, Benefits, HRIS (Workday), and DEI teams to resolve issues and ensure compliance.

● Guided managers on conflict resolution and performance management.

● Led HR projects including I-9 Clean-Up, Workday testing, and the HR Culture Club initiative.

● Partnered with business leaders on annual succession planning and talent development strategies.

Human Resources Administrator — Aspen Dental Management, Syracuse, NY JANUARY 2019 - JANUARY 2020

● Complete onboarding of new hires, including setup and training.

● Manage employee relations by answering questions quickly via phone and email, sharing expertise on all HR topics and offering guidance and support.

● Resolve requests and problems by customizing responses and communicating solutions.

● Facilitate communications between executives and employees clearly and effectively.

● Coordinate with the management team to E-Verify new hires and complete paperwork.

● Collaborate with payroll using ADP to assist employees with time cards and paychecks.

● Recruit new hires using ADP services and ICIMS.

EDUCATION

Bachelor of Science, Human Resources — Le Moyne College, Syracuse, NY DECEMBER, 2018

SKILLS

Expertise in Google Suite, Workday, Outlook, ADP, Trinet, Payroll, Powerpoint, Excel and MS Office.

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