Customer Service Representative
Resume:
Tina Morris
Delhi, LA
*************@*****.***
Professional Summary
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills, eager to secure an entry-level Remote Customer Service Representative position. Always enhancing customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty, ready to help teams achieve company goals.
Work Experience
Assistant Manager
Flash Lube Oil-Rayville, LA
August 2024 to Present
Run the shop when the Manager is off for kne day. I assist with performing oil changes and checking tire pressure.Sweep amd mop the bays and clean inside the office before closing.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Generated repeat business through exceptional customer service.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Correctional Officer
Richland Parish Sheriff Office-Rayville, LA
September 2023 to July 2024
• Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
• Searched cells of inmates to identify and confiscate contraband and other prohibited items.
• Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
• Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
• Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
• Escorted inmates to and from cells, court, hospitals, and medical appointments.
• Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
• Prepared, processed and maintained forms, reports, logs, records, and activity journals.
• Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
• Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
• Enforced rules and regulations to maintain order among inmates.
• Prepared reports to document incidents and violations.
• Documented inmate behavior and activities in logbooks.
• Transported inmates to and from court hearings, medical appointments and other locations.
• Assisted in intake and release of inmates.
Assistant Manager
Flash Lube-Rayville, LA
August 2022 to September 2023
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Generated repeat business through exceptional customer service.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
PFC
Louisiana Army National Guard-Delhi, LA
February 2010 to May 2012
• Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
• Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
• Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
• Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
• Assembled, disassembled and maintained various weapons for operational readiness.
• Maintained required level of proficiency in use of firearms.
• Trained in conflict resolution among subordinates, equals and superiors.
• Upheld the Army National Guard dress and appearance regulations for professional appearance.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours across night, weekend, and holiday shifts.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions. Education
High School Diploma
Mangham High School-Mangham, LA
Skills
• Multitasking Abilities
• Excellent Communication
• Attention to Detail
• Telephone Etiquette
• Customer Service
• Reliability
• Problem-solving abilities
• Organizational Skills
• Time Management
• Microsoft PowerPoint and Word (2 years)
Military Service
Branch: Louisiana Army National Guard
Service Country: United States
Rank: PFC/ E-3
February 2010 to May 2012
Certifications and Licenses
Driver's License
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