Front Desk Data Entry

.

SHAMYA BRAWNER

Charlotte, NC 301-***-**** **************@*****.***

Summary

Experienced administrative professional with a strong background in records management, operations coordination, and client service. Skilled in maintaining organized, confidential documentation and proficient in digital record systems. Known for excellent communication, attention to detail, and the ability to collaborate effectively across departments. Committed to ensuring compliance with data privacy standards and streamlining workflow processes for greater efficiency and accuracy. Dedicated to delivering high-quality support in fast-paced, team-oriented environments. Skills

● Empathy and Compassion

● Records Management

● Data Entry & Documentation Accuracy

● Professional Communication

● Confidentiality & Data Privacy Compliance

● Front Desk & Reception Operations

● Calendar & Meeting Management

● Team Collaboration

● Technical Proficiency

● Time Management

● Organizational Planning & Scheduling

● Adaptability

● Cultural Sensitivity & Diversity Awareness

Experience

CHAIRPERSON 04/2023 - Current

Delta Sigma Theta Sorority, Inc- Delta Xi Chapter - Fayetteville, NC

● Ensured accuracy and clarity in financial reports before Executive Board meetings, reducing discrepancies and boosting financial data reliability

● Oversaw committees on quality improvement and patient care, leading to successful implementation of health programs and enhanced operational effectiveness

● Reviewed policies and procedures to ensure compliance with healthcare regulations and accreditation standards, maintaining a clean record during audits

● Revised internal policies to align with current healthcare regulations, streamlining processes and ensuring adherence to industry standards

CLERICAL INTERN 02/2024 - 05/2024

Cape Fear Valley Hospital - Fayetteville, NC

● Entered patient and administrative data into Electronic Health Records (EHR) systems, ensuring up-to-date and accurate medical records

● Utilized Microsoft Excel to generate detailed spreadsheets and reports for data analysis and operational support in a healthcare setting

.

.

● Provided support for healthcare-related projects as assigned by management, aiding in the successful execution of clinical and administrative initiatives

● Recorded and processed information according to insurance protocols to optimize claims and reduce patient out-of-pocket expenses

● Managed sensitive patient information and documents in compliance with HIPAA regulations, maintaining strict confidentiality and privacy standards

FRONT DESK OPERATIONS ASSISTANT 09/2024 - 09/2025 Providence Hospital Internal Medicine- Washington, D.C.

● Established and maintained filing systems for confidential records and medical documents, ensuring secure and organized access in compliance with HIPAA standards

● Developed and maintained systems for organizing patient and administrative records, enhancing accuracy and accessibility in medical documentation

● Greeted and registered patients, ensuring accurate collection and verification of personal, insurance, and medical information. Efficient in managing a high-volume, multi-line phone system to schedule appointments, answer inquiries, and direct calls to appropriate staff

● Collected payments, balanced daily cash transactions, Assisted in managing office supplies and maintained a clean, welcoming reception area. Provided compassionate and professional service to patients, addressing concerns and improving the overall patient experience

Education and Training

Fayetteville State University - Fayetteville, NC BA Healthcare Administration 08/2019-05/2024

Cesar Chavez Public Charter School-Capital Hill High School Diploma 08/2015-06/2019

Additional Competencies

● Proven ability to communicate clearly and professionally with clients and stakeholders, addressing inquiries with empathy and ensuring understanding.

● Well-versed in regulatory compliance and documentation standards, including data privacy and records accuracy.

● Skilled in assessing situations, making informed decisions, and implementing effective solutions to enhance operational efficiency.

● Works well with other healthcare professionals, coordinating care and contributing to team efforts in managing and treating patients.

.

Contact this candidate