Customer Service Coordinator

Nomadlozi Joyce Mahlangu

***B Zamukulungisa, Johannesburg, Gauteng

***********@*****.*** 078*******

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CAREER OBJECTIVE

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I am a team player and enjoy working with different people. Multitasking is my strong point and I work well under pressure with minimal supervision. I pride myself with excellent communication, organisational, problem solving and customer service skills. You can expect me to work accurately and fast. Making use of the cross functional relationship to build better relations in order to enhance productivity.

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EDUCATION

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Josiah Khumalo College

Matric in Science stream

Johannesburg

January 2024 - November 2024

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WORK EXPERIENCE

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Bidvest Steiner

Helpdesk Administrator & Service Coordinator

Johannesburg

July 2015 - August 2022

• Building strong customer relationships

• Liaising with customer telephonically

• Pro-active identification of client problem

• Provide technical assistance and support for queries and issues

• Follow up on customer queries

• Filling all necessary documents accordingly

• Compile weekly reports and submit to the General Manger(GM)

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Bidvest Steiner

Receptionist

Johannesburg

June 2010 - June 2015

• Answering phone promptly and professional

• Take messages and deliver them to relevant person

• Supporting Internal staff and redirecting the calls

• Welcoming visitors in a good manner at all times

• Maintain Housekeeping Standards and Operational Standards

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Zishap (Zicabangeleni Self Help for Disable People) Receptionist and Data Capturer

Johannesburg

August 2006 - June 2010

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Bibi Hair Salon

Hair Stylist and Beauty

Johannesburg

April 2005 - May 2006

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Mr Cupboard

Quality Controller

Johannesburg

March 1995 - February 1996

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TRAINING

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Name of Institution: Bidvest Edge

Course: Business Administration

Year: 2019

Name of Institution: Damelin College

Course: Office Administration

Year: 2016

Name of Institution: Zishap Training Centre

Course: End-User Computing

Year: 2007

Name of Institution: Beauty Palace

Course: Hair Stylist and Beauty

Year: 2004

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SKILLS

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Customer Service, good communication and listening skills, Microsoft Office (Word, Excel, PowerPoint and Internet/Outlook 2007), professional principles and work ethics, good interpersonal skills & good organisational skills, administrative skills, problem solving skills, ability to work under pressure, Work in a team

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REFEREES

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Name and Surname: Cleodine Couch

Position: Branch Administrator (Bidvest Steiner)

Contact details: 011-***-**** / 081-***-****

Name and Surname: Nhleketho Ngobeni

Position: Office Administrator Lecturer (Damelin College) Contact details: 011-***-**** / 079-***-****

Name and Surname: Thulani Egda Mango

Position: Stores Supervisor (Bidvest Steiner)

Contact details: 011-***-**** 079*******

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Contact this candidate