Customer Service Representative

KEYSHA L. OWENS, Top Rank Sales, Customer Service Rep III

Kissimmee, Fl. 34745

***********@*****.***

Ph. 407-***-****

Looking to obtain a position that will enable me to use my strong leadership and organizational skills. My resume reflects experience and diverse job knowledge, as well as a proven track record. I am confident that I will quickly prove to be a contributing and valuable member of the team. I would honor an interview, whereby we can further discuss the position and the assets I can bring to the team.

Enclosed is a copy of my current resume. I would greatly appreciate your time to review it. Respectfully Submitted,

Keysha Owens

Enclosure Followed

KEYSHA L. OWENS

Kissimmee, Fl. 34745

***********@*****.***

Ph. 407-***-****

SUMMARY OF QUALIFCATIONS:

* Highly motivated uniquely qualified positive customer service representative with exceptional organization skills and exemplary abilities in managing multiple demands simultaneously.

* Top Rank Sale Reps, Customer Service Representative III

* Effective problem-solving skills; excellent interpersonal and communications skills; oral and written.

* Enthusiastic and willing to learn; quickly adapts to new tasks and environments. WORK EXPERIENCE:

Benefits Processor

Humana Remote Position 06/07/2023

Benefits Processor has excellent customer service, pays attention to detail, punctual, ethical dependable. Responsible for processing a variety of benefit transactions such as enrollment, payment elections, beneficiary changes, PCP changes, flexible spending account claims reimbursements, medical claims etc. Review images of paperwork from benefits plan participants, utilizing all resources, procedures, and critical-thinking skills to determine quick resolution, eligibility for request and submit electronic transactions according to client/plan specific rules and CMS regulations and guidelines. Remote environment with multiple transactions on a daily basis.

Forklift Operator

Freeman Expositions LLC Orlando, Fl. 01/2017- 05/2023 Responsible for overseeing tasks related to event planning process. Tasks included customer service relationship with exhibitors, problem resolutions and manifesting truck inventory. Meet with vendors at venue to setup, creation and design booths for show room events and working with staff to ensure completion of a successful event in a timely manner. Office Manager

Wake Up Mentoring Orlando, Fl. 11/2014-01/2017

Contact clients for non-profit organization, worked independently as Office Manager. Answered incoming calls, return phone calls, compose letters, set appointments and host intake interviews for children & families. The duties included but not limited to general office duties.

IT Pharmacy Help Desk Support

Walgreens Orlando, Fl. 08/2010- 09/2014

Provide technical assistance and support for pharmacy help desk. Level III Customer Service role, resolve errors related to prescription refills and multi-task multiple systems, DUR rejects, early refills, etc. Troubleshoot, respond to queries, run diagnostics, and implement solutions to initiate refill.

Education:

Associate of Arts

University of Phoenix

Major: Business Administration Minor: Accounting 05/2015 Certifications:

HR Block Tax Certification 01/2016

State Of Florida Continuing Education Instructor DBPR 02/2012 Skills:

• Customer Service (10+ years)

• Data entry (10+ years)

• Scheduling (10+years)

• Receptionist (8 years)

• Management (5 years)

• Client Relations (10+years)

• Problem Resolution (10+ years)

• Document Control (10+ years)

• Call Center

• Customer Support

• Customer Care

• CSR III

• Microsoft Word

• Inventory Control

• Quality Assurance

• Logistics

• Search engines

• Fact checking

• Records management

• Windows

• Research

• Sales

• Management

• Accounting

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