Customer Service Operations Management
Resume:
RICHARD
LUNA
********@*****.***
Chico, CA 95926
Bold Profile
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
PROFESSIONAL SUMMARY
SKILLS
• Attending Multiple Customers
• Liquor, Beer and Wine Knowledge
• Alcohol Ordering
• Handling Difficult Customers
• Energetic and Outgoing
• Organizational Abilities
• Bar Operations Management
• Recipe and Menu Memorization
• Mixology Techniques
• Engaging Customers
• Cash Handling and Management
• Servsafe Certified
Chico State University
Chico, CA
No Degree: Kinesiology
EDUCATION
Food Handlers
School for bartending
CERTIFICATIONS
Park Ave Pub, Chico Ca - Bartender
Chico, CA • 04/2024 - Current
Hudsons Gastro Pub - Bartender
Chico, CA • 10/2017 - 09/2023
Served high customer volumes during peak hour nights, and weekends. Rallos West - Bartender
Chico, CA • 09/2015 - 07/2017
WORK HISTORY
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
•
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
•
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
•
Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
•
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
•
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
•
Tasked to serve 7 tables, 13 seats at bar and completing drink orders for servers.
•
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
•
Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
•
• Maintained impeccably clean, attractive and well-stocked bar area.
• Maintained impeccably clean, attractive and well-stocked bar area. Kept bar stocked with fine wine, craft beers and prepared charcuterie boards with assorted meats and pickled veggies.
•
Collaborated with Chef to come up with flavorful food and wine pairings.
•
• Assisted with inventorying beverage stock and bar supplies. Tracked bar stock levels and promptly replenished low materials to prevent shortages.
•
Created attractive bar displays by strategically arranging bottles and glasses.
•
Contact this candidate