Administrative assistant
Resume:
JUDYTHE WRIGHT
Aurora, CO *****
******************@***********.***
Professional Summary
Administrative Assistant with over 12 years of extensive expertise in medical office administration, PBX operations, and customer service. Proficient in medical billing, records management, and administrative support, ensuring operational efficiency and enhanced communication. Committed to optimizing workflow and improving customer satisfaction through effective coordination and meticulous attention to detail.
Work Experience
Medical Administrative Assistant
Veterans administration-Aurora, CO
September 2025 to Present
I Schedule specialty appointments for veterans this position is temporary Receptionist/Data Entry Specialist
Tension Packaging & Automation-Denver, CO
July 2025 to September 2025
I scan the invoices and then I input the data from paper invoices I use data entry to transfer the information on an excel spread sheet and the information has become an electronic invoice I Greet and welcome visitors, providing a positive first impression of the company I Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies I also Assist with administrative tasks such as filing documents, photocopying materials, and preparing correspondence PBX Operator
HCA Healthcare-Denver, CO
October 2024 to May 2025
I Managed multi-line PBX system, enhancing call efficiency and ensuring seamless communication. Handled high volume of calls, improving response times and customer satisfaction. Operated PBX system, ensuring accurate call routing and reducing wait times. Coordinated incoming and outgoing calls, optimizing communication flow. Maintained PBX system, contributing to operational efficiency and team collaboration. PBX Operator
HCA Healthcare-Denver, CO
October 2024 to May 2025
I Managed multi-line PBX system, enhancing call eff iciency and ensuring seamless communication. I Handled high volume of calls, improving response times and customer satisfaction. Operated PBX system, ensuring accurate call routing and reducing wait times. Coordinated incoming and outgoing calls, optimizing communication flow. Maintained PBX system, contributing to operational eff iciency and team collaboration. Document Scanner Co
Douglas County Government (CO)-Castle Rock, CO
May 2024 to August 2024
I Scanned and digitized documents for open space properties, enhancing accessibility and organization. Document Scanner
Douglas County Government (CO)-Castle Rock, CO
May 2024 to August 2024
I Scanned and digitized documents for open space properties, enhancing accessibility and organization. Receptionist/administrative Assistant
Garry Albert CPA-Castle Pines, CO
March 2024 to April 2024
I Managed inbound calls and scheduled tax appointments, ensuring seamless client interactions. Scanned and organized tax documents, maintaining efficient document management. Processed payments and handled mail, contributing to streamlined office operations. Receptionist/administrative Assistant
Garry Albert CPA-Castle Pines, CO
March 2024 to April 2024
I Managed inbound calls and scheduled tax appointments, ensuring seamless client interactions. Scanned and organized tax documents, maintaining eff icient document management. Processed payments and handled mail, contributing to streamlined off ice operations. Medical Records Support Specialist
Adventhealth-Parker, CO
September 2023 to November 2023
Scanned medical records into digital charts, enhancing data accuracy and accessibility. Completed short-term assignment with precision, ensuring timely updates to patient files. Utilized attention to detail to maintain confidentiality and integrity of patient information. Medical Records Support Specialist
Adventhealth-Parker-CO
September 2023 to November 2023
I Scanned medical records into digital charts, enhancing data accuracy and accessibility. Completed short-term assignment with precision, ensuring timely updates to patient f iles. Utilized attention to detail to maintain conf identiality and integrity of patient information. Medical Front Desk Receptionist
Rocky Mountain Cancer Centers-Aurora, CO
July 2023 to August 2023
I Checked in patients efficiently, processed payments, scheduled appointments, answered calls. Ensured smooth patient flow, reduced wait times, maintained high satisfaction. Utilized scheduling software, handled financial transactions, managed multi-line phone system. Medical Front Desk Receptionist
Rocky Mountain Cancer Centers-Aurora, CO
July 2023 to August 2023
I Checked in patients eff iciently, processed payments, scheduled appointments, answered calls. Ensured smooth patient flow, reduced wait times, maintained high satisfaction. Utilized scheduling software, handled f inancial transactions, managed multi-line phone system. PBX Switchboard Operator
Colorado Blood Cancer Institute-Denver, CO
March 2023 to May 2023
I Managed high-volume call transfers, enhancing department communication efficiency. Processed financial statements with precision, ensuring timely distribution. Utilized organizational skills to streamline mail operations, improving response times. PBX Switchboard Operator
Colorado Blood Cancer Institute-Denver, CO
March 2023 to May 2023
I Managed high-volume call transfers, enhancing department communication eff iciency. Processed f inancial statements with precision, ensuring timely distribution. Utilized organizational skills to streamline mail operations, improving response times. Medical Records Scanner
Pinnacol Assurance-Denver, CO
September 2022 to December 2022
I Prepared and digitized workers' comp medical files, enhancing record accessibility and accuracy. Medical Records Scanner
Pinnacol Assurance-Denver, CO
September 2022 to December 2022
I Prepared and digitized workers' comp medical f iles, enhancing record accessibility and accuracy. Him Specialist
The Medical Center of Aurora-Aurora, CO
April 2022 to July 2022
I Converted paper records to electronic format, enhancing data accessibility and accuracy. Scanned and indexed medical documents, streamlining patient record management. Ensured compliance with HIM standards, improving record-keeping efficiency. Facilitated seamless transition to digital records, reducing manual errors. Collaborated with team to optimize electronic storage solutions, boosting workflow productivity. Him Specialist
The Medical Center of Aurora-Aurora, CO
April 2022 to July 2022
I Converted paper records to electronic format, enhancing data accessibility and accuracy. Scanned and indexed medical documents, streamlining patient record management. Ensured compliance with HIM standards, improving record-keeping eff iciency. Facilitated seamless transition to digital records, reducing manual errors. Collaborated with team to optimize electronic storage solutions, boosting workflow productivity. Health Screener
Rose Medical Center-Denver, CO
December 2021 to March 2022
I Screened hospital entrants for COVID, guided visitors, ensured safety protocols, enhanced patient flow Customer Service Representative
ADT Security Services-Aurora, CO
March 2021 to June 2021
I Handled outbound/inbound calls, scheduled alarm upgrades, enhanced customer satisfaction. Scheduled appointments, improved service efficiency, managed customer inquiries. Coordinated alarm system upgrades, increased customer engagement, resolved issues promptly. Customer Service Representative
ADT Security Services-Aurora, CO
March 2021 to June 2021
I Handled outbound/inbound calls, scheduled alarm upgrades, enhanced customer satisfaction. Scheduled appointments, improved service eff iciency, managed customer inquiries. Coordinated alarm system upgrades, increased customer engagement, resolved issues promptly. Customer Service Representative
Conduent-Denver, CO
November 2020 to January 2021
I Handled customer calls on traffic citations and processed payments efficiently. Managed mail payments, ensuring accurate and timely processing. Resolved customer inquiries, enhancing satisfaction and trust. Utilized strong communication skills to clarify complex citation details. Contributed to a streamlined payment process, improving service efficiency. Customer Service Representative
Conduent-Denver, CO
November 2020 to January 2021
I Handled customer calls on traff ic citations and processed payments eff iciently. Managed mail payments, ensuring accurate and timely processing. Resolved customer inquiries, enhancing satisfaction and trust. Utilized strong communication skills to clarify complex citation details. Contributed to a streamlined payment process, improving service eff iciency. Scheduler
Kaiser Permanente-Denver, CO
February 2020 to March 2020
Scheduler
Kaiser Permanente-Denver, CO
February 2020 to March 2020
I Scheduled eye appointments, enhancing patient satisfaction and resolving queries eff iciently. Managed Care Representative
Anthem, Inc-Denver, CO
November 2019 to December 2019
Informed Medicaid patients about Managed Care Plan options. Enrolled interested patients efficiently.
Utilized strong communication skills to engage patients. Resolved patient inquiries promptly, ensuring clarity. Enhanced patient understanding of healthcare options. Managed Care Representative
Anthem, Inc-Denver, CO
November 2019 to December 2019
I informed Medicaid patients about Managed Care Plan options. Enrolled interested patients eff iciently.
Utilized strong communication skills to engage patients. Resolved patient inquiries promptly, ensuring clarity. Enhanced patient understanding of healthcare options. Medical Records Reviewer
Aurora Mental Health Center-Aurora, CO
June 2019 to July 2019
I Organized patient records for efficient data entry and archiving. Extracted vital information, ensuring accuracy and completeness. Entered data into Excel, maintaining confidentiality and precision. Streamlined record management, enhancing retrieval processes.
Contributed to improved data integrity and operational efficiency. Medical Records Reviewer
Aurora Mental Health Center-Aurora, CO
June 2019 to July 2019
I Organized patient records for eff icient data entry and archiving. Extracted vital information, ensuring accuracy and completeness. Entered data into Excel, maintaining conf identiality and precision. Streamlined record management, enhancing retrieval processes. Contributed to improved data integrity and operational eff iciency. PBX Switchboard Operator
Renaissance Denver Central Park Hotel-Denver, CO
September 2018 to March 2019
Managed call dispatching, improving response efficiency. Processed room service orders, enhancing guest satisfaction. Filed reports accurately, supporting operational integrity.
PBX Switchboard Operator
Renaissance Denver Central Park Hotel-Denver, CO
September 2018 to March 2019
I Managed call dispatching, improving response eff iciency. Processed room service orders, enhancing guest satisfaction. Filed reports accurately, supporting operational integrity. Customer Service Representative
St. Anthony's Hospital-Lakewood, CO
September 2017 to July 2018
I Managed patient food orders via call center, ensuring accuracy and timely service. Enhanced patient satisfaction by efficiently handling dietary requests. Utilized strong communication skills to address patient inquiries and concerns. Resolved order discrepancies, improving overall service quality. Contributed to a streamlined process, resulting in improved patient experience. Customer Service/Nutrition Assistant
St. Anthony's Hospital-Lakewood, CO
September 2017 to July 2018
I Managed patient food orders via call center, ensuring accuracy and timely service. Enhanced patient satisfaction by eff iciently handling dietary requests. Utilized strong communication skills to address patient inquiries and concerns. Resolved order discrepancies, improving overall service quality. Contributed to a streamlined process, resulting in improved patient experience. Telephone Interviewer
PSB Research-Denver, CO
May 2015 to August 2017
I Conducted diverse surveys in call center, enhancing data accuracy and customer insights. Executed telephone interviews, refining communication skills and boosting response rates. Managed survey processes, achieving high completion rates and improving data reliability. Telephone Interviewer
PSB Research-Denver, CO
May 2015 to August 2017
I Conducted diverse surveys in call center, enhancing data accuracy and customer insights. Executed telephone interviews, ref ining communication skills and boosting response rates. Managed survey processes, achieving high completion rates and improving data reliability. Medical Biller and Coder/customer Service Representative Blue Cross Blue Shield-Denver, CO
July 2013 to February 2015
Medical Biller and Coder/customer Service Representative Blue Cross Blue Shield-Denver, CO
July 2013 to February 2015
I Processed insurance claims using ICD-9 & CPT coding, enhancing accuracy and eff iciency. Medical Front Office/internship
Inner City Health Center-Denver, CO
May 2013 to June 2013
Managed patient intake and billing, ensuring accurate coding and compliance with HIPAA regulations.
Medical Front Office/internship
Inner City Health Center-Denver, CO
May 2013 to June 2013
I Managed patient intake and billing, ensuring accurate coding and compliance with HIPAA regulations. Education
MEDICAL CODING AND BILLING (CERTIFICATE)
Kaplan College-Thornton, CO
September 2011 to September 2012
Upper secondary education
Trade school
High school diploma or GED
Some college
Medical Billing & Coding (Certificate)
Skills
• POS
• HIPAA (Expert)
• EMR systems (6 years)
• Call center software
• Time management
• Computer networking
• Project management
• Quality control
• Patient care
• Intercom systems
• Statistics
• Windows
• Scripting
• Fax machines
• Meditech (2 years)
• Word processing
• Communication skills
• Document review (1 year)
• Operator switchboards
• Customer issue escalation
• Leadership
• Regulatory reporting
• Technical Proficiency
• Help desk
• Adobe Acrobat
• Telephone operations experience within corporate sector
• Care plans
• Telephony
• Administrative Support (Experienced)
• Patient scheduling systems
• PBX Systems (Expert)
• Epic (Expert)
• Customer support experience within technology industry
• Interpersonal skills
• Records maintenance
• Medical coding software
• Client email correspondence
• Care coordination
• Handling patient inquiries
• Customer support - Customer support experience (6-10 years)
• Health information data integrity
• Customer complaint resolution
• Microsoft Word (9 years)
• Email customer support
• Pricing
• Call center agent experience
• QuickBooks (3 years)
• Document management systems
• Performance Improvement (PI)
• Achieving HIPAA compliance
• Medical administrative support
• Root cause analysis
• Records retention
• Front desk
• English
• Microsoft Office
• Microsoft Outlook Calendar
• Medical Records (Expert)
• Customer service
• Google Docs
• Banking
• Legal document sorting and filing
• Phone triage
• Improving customer support response time - Customer support response time improved (More than 30%)
• Maintaining patient confidentiality
• Insurance Verif ication (Experienced)
• Call escalation management
• Customer inquiry handling
• Typing (9 years)
• OpenTable
• Conflict management
• Intake
• ERP systems
• Customer Service (Expert)
• CPT coding
• Behavioral health
• Databases
• Data Entry (Experienced)
• Administrative experience - Administrative experience (6-10 years) (1 year)
• Writing skills
• Epic (4 years)
• Telephone systems
• Photocopying
• Scanning
• Administrative experience within healthcare
• Telecommunications headsets
• Phone etiquette
• State healthcare regulations
• Phone call management
• Quality assurance
• Phone answering
• Multi-line phone systems - Multi-line phone system experience (11-15 years)
• Improving operational efficiency
• Data entry (6 years)
• Sales
• Call reporting
• Telephone operations experience within hospitality industry
• Organizational skills
• Spreadsheet data validation
• Corrections facility medical clinic
• Medical terminology
• Outbound calling
• Client services
• Customer relationship building
• HVAC
• Records management
• DICOM
• Record keeping
• DocuSign
• NextGen
• Electronic Health Record (EHR) access control systems
• Patient interaction
• Medical records (6 years)
• Microsoft Excel (9 years)
• Medical office experience (2 years)
• Computer skills
• Office experience
• CRM software
• Primary care
• Health information management (7 years)
• Personal training
• ICD coding
• Google Suite (4 years)
• Managing teams in a customer support role - Largest customer support team managed (More than 20 team members)
• Medical scheduling
• Medical coding
• Analysis skills
• Research
• Accounting
• Clinic
• Urology
• Medical documentation
• Anatomy knowledge
• Customer support experience within healthcare industry
• Nutrition
• Medical Coding (Experienced)
• Microsoft Powerpoint (2 years)
• S3
• Physiology knowledge
• Paralegal experience
• Scheduling (Experienced)
• Hospital experience (3 years)
• ICD-9
• IT
• Filing (10+ years)
• Document management (2 years)
• Call monitoring
• Microsoft Access
• Microsoft Outlook
• Accounting software
• Empathy
• Medical billing
• Computer science
• Radio communication systems
• Excel formulas
• Insurance verification
• Customer support experience within manufacturing industry
• Mobile devices
• Telephone operations experience within healthcare sector
• Community engagement
• Cold calling
• Spreadsheet conditional formatting
• Problem-solving
• Heavy lifting
• Basic math
• OSHA
• Computer operation
• Task prioritization
• Inside sales
• SharePoint
• Driving
• 10 key typing (9 years)
• Order entry
• NetSuite
• Salesforce (4 years)
• Order inquiry handling
• Proofreading
• Telecommunication
• Google Workspace
• Editing
• Inpatient
• JCAHO
• Guest services (2 years)
• Clerical experience (9 years)
• Hotel experience
• Continuous improvement
• EMR/EHR
• Documentation review
• Microsoft Off ice (Expert)
• Managing patient records
• Clinical documentation
• Surgery
• Data management
• Individual consumer customer service
• Hospitality
• Customer support specialist experience
• Reception
• Information management
• ICD-10
• Medical Terminology (Expert)
• HIPAA
• Grammar Experience
• Phone customer support
• Math
• (Experienced).
• Attention to detail (6 years)
• Office management
• Content management systems
• Medical Billing (Experienced)
• EHR systems
• Client interaction via phone calls
• Teamwork
• Document Management (Expert)
• InVision
• Medicare
• Live chat
• Appointment scheduling
Languages
• English
Certifications and Licenses
Certified in Healthcare Compliance (CHC)
Microsoft Office Specialist
Driver's License
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