Inventory Control Client Relations

Fabiola Joseph

516-***-**** *****************@*******.*** Springfield Garden, NY

PROFILE SUMMARY

Dynamic and results-driven professional with over 15 years of experience in client relations, administrative management, and healthcare support. Proven ability to develop and maintain strong client relationships, ensuring exceptional service and fostering trust. Demonstrated expertise in time management, problem-solving, and maintaining accurate records, with a track record of earning commendations for attention to detail and collaborative spirit. Adept at handling high-pressure situations, managing multi-line telephone systems, and overseeing inventory and administrative tasks. Committed to delivering a superior client experience and contributing to a supportive team environment in both optical & healthcare settings. AREAS OF EXPERTISE

Client Relationships

Policy Formulation

Time Management

Issue Resolution

Crisis Management

Record Management

Visual Assessments

Data Analysis

Program Management

Administrative Tasks

Report Generation

Strategic Planning

Telephone Management

Customer Retention

Inventory Control

Stock Procurement

Operational Efficiency

Regulation Enforcement

Interagency Collaboration

Public Communication

Legal Compliance

CORE COMPETENCIES

Client Relationship Management: Demonstrated ability to develop and maintain strong client relationships by ensuring a consistently positive experience, enhancing communication, and fostering trust.

Time Management and Problem-Solving: Proficient in applying advanced time management strategies to creatively resolve issues and meet deadlines effectively while maintaining high-quality work standards.

Administrative and Organizational Skills: Expertise in managing a variety of administrative tasks, including client record management, processing faxes, scanning duties, and handling email correspondence with efficiency and accuracy.

Customer Service Excellence: Proven track record of enhancing customer retention through exceptional service, ensuring a superior in-store experience, and creating a welcoming environment for clients.

Stakeholder Collaboration and Communication: Proficiency in working with various stakeholders, including federal agencies, state and local governments, and the public, to achieve common goals and address inquiries. PROFESSIONAL EXPERIENCE

Cohens Fashion Optical – Queens, NY Feb 2011 – Present Assistant Manager

Developed and maintained strong client relationships by ensuring a consistently positive experience, enhancing communication, and fostering a high level of comfort and trust.

Applied advanced time management strategies to resolve issues creatively and meet deadlines effectively, without sacrificing the quality of work. Oversaw client record management, including the meticulous preparation of patient charts, retinal images, and visual field assessments.

Initiated and conducted thoughtful and genuine dialogues with clients to accurately assess their needs, address them promptly, and ensure a highly positive and engaging in-store experience.

Provided crucial support to colleagues during peak periods, contributing to a collaborative team environment and ensuring the delivery of exceptional service and a superior dining experience for guests.

Managed a variety of administrative tasks including processing faxes, performing scanning duties, and handling email correspondence with efficiency and accuracy.

Earned frequent commendations from management for the excellence and punctuality of report generation, thorough attention to detail, exemplary professional attitude, and strong collaborative spirit. Advanced Eye Care of NY – Queens, NY Feb 2009 – Feb 2011 Sales Assistant

Efficiently managed a multi-line telephone system, adeptly screening and directing calls to the appropriate personnel to facilitate effective communication and operational efficiency.

Enhanced customer retention by consistently providing exceptional service, ensuring each client received a superior in-store experience and fostering a welcoming environment.

Administered detailed client records, meticulously tracking daily observations, activities, meal provisions, and medication schedules to support comprehensive care and accurate documentation.

Directed inventory control processes, including the procurement of frames and lenses, to ensure seamless daily operations and optimal stock levels for uninterrupted business functionality.

Countryside Nursing Home – Queens, NY Mar 2008 – Oct 2010 Medical Assistant

Oversaw and meticulously maintained detailed records for each client, encompassing daily observations, activity logs, meal records, and medication administration, ensuring accuracy and comprehensiveness in documentation.

Assisted in the efficient execution of clients' daily schedules, ensuring that all activities were carried out smoothly while prioritizing the safety and well-being of clients at all times.

Systematically recorded patient information in comprehensive journals, promptly notifying family members of any significant changes or unusual conditions to keep them informed and engaged.

Organized and coordinated all medical and personal appointments for clients, including arranging reliable transportation, and diligently managed financial responsibilities by tracking and processing all related bills and expenses. EDUCATION

Associate of Science (AS) in Healthcare Management Plaza College 2020 – 2024 Visual Field Technician Northwell Hospital 2022 – 2023 Dialysis Technician Dialysis 4 Career – School of Hemodialysis 2016 CERTIFICATIONS

Knowledgeable in Privacy and HIPAA Regulations.

CPR Certified.

LANGUAGES

English: Fluent French: Fluent Creole: Fluent REFERENCES

Available upon request.

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