Human Resources Help Desk

MARY BOSCH

**** ******* **. ******* ******* ***** 708-***-**** ***********@*****.***

PROFESSIONAL PROFILE

A highly motivated, detail oriented, with training, management, and customer service skills with years of experience motivating teams. Solid analytical, problem solving, critical thinking, and technical skills delivering, great results in multiple industries.

MANAGEMENT AND SUPERVISION

• Managed/Monitored 40-75 intellectually disabled/Autistic individuals Medicaid and Medicare benefits.

• Supervised professional staff members, CNA’s, and Caregivers. TRAINING AND DEVELOPMENT

• On boarded staff through orientations, recruitment, necessary paperwork, and training modules.

• Taught staff training modules according to state regulations for new hires.

• Created new training curriculum to reflect changes in state guidelines for staff and special needs clients.

• Developed and taught classes for individuals with special needs to enhance their job skills.

• Set up and trained in power point presentations for classes in Dementia and Fall Risk.

• Taught the Dementia Wise program exclusive to Comforcare Home Care’s 8.5 hours to Caregivers. CUSTOMER RELATIONS

• Discuss customer service options and issues to clients to trouble shoot a solution.

• Explored, applied and obtained benefits for individuals with Special needs and the Elderly.

• Collaborated with businesses and nonprofit agencies to ensure proper residential placement and employment opportunities for individuals with physical or behavioral challenges.

• Coordinate Home Health Care agencies, work with Insurance Companies and DME upon discharge of patients.

• Completed Assessments for Medical Data System and completed MDS modules for Medicare/Medicaid reimbursements.

• Meet with families to set up services, resources and ensure continuity of care with other providers upon discharge.

MARKETING AND PUBLIC RELATIONS

• Researched, obtained venues, and coordinated Special Events for Nonprofit Organizations.

• Contacted local businesses to donate monetary items to charitable raffles and auctions.

• Created and distributed marketing brochures and flyers for Special Events.

• St. Jude House- Crown Point Indiana-Member of Development Board 2014-2017 – assisted in fund raising and obtaining donors for several large events yearly.

SKILLS

• Proficient in MS Word, Power point and Excel

• Organizational, leadership, adaptability, and teamwork.

• Data entry, Billing, Customer service and scheduling

• Researched, completed, and submitted Grant proposals according to guidelines of granter. CERTIFICATIONS

Qualified Intellectual Disability Professional Certified AHA CPR Instructor/Faculty Certified Dementia Practitioner Contact Tracer Certification WORK HISTORY

Family Promise of Porter County-Case Manager-Portage, Indiana 2025-present Meals on Wheel NWI-Client Services Manager – Merrillville, Indiana 2023-2025 The Salvation Army Porter County-Social Services Coordinator-Valparaiso, Indiana 2022-2023 Northwest Medical Group-Patient Registrar-Portage Indiana 2021-2022 Fronius -Customer Support Specialist – Portage Indiana 2020-2021 Marketing Liaison/CDP: Dunes Hospice LLC, Valparaiso, Indiana 2019 – 2020 (laid off) Social Worker/CDP: ComForCare Home Care, Portage, Indiana 2015 -2019 Owner/Hands to Hearts CPR, Portage, In. 2017-2024

EDUCATION

Saint Joseph’s College Rensselaer, Indiana Bachelor of Science: Sociology /Minor-Psychology

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