Customer Service Sales Representative
Resume:
Dieudonne Senelus
JOB TITLE HERE
PROFILE
Bilingual Haitian Creole-English and French
interpreter with a strong foundation in
customer service and Sales representative.
Maintained strict adherence to professional
codes of ethics, including confidentiality,
neutrality, and accuracy. Seeking a remote
interpreter position to leverage language
proficiency, cultural insight, and healthcare
knowledge to facilitate clear compassionate
communication for Creole & French-
speaking patients. Managed high call
volumes with exceptional clarity,
professionalism, and empathy in emotionally
charged or urgent situations.
CONTACT
PHONE:
EMAIL;
********************@*****.***
LOCATION
Dominican Republic, Santo-Domingo
LANGUAGE
English
Creole
French
Haitian Creole/ English/French
Interpreter/Customer Service
EDUCATION
HOM - High School
Sep 2004 – Jun 2017
High School Graduated,
Computer Science
Jul 2016- Jan 2020
Certified on computer skills
CERTIFIED in HIPAA & Propio Compliance
CERTIFIED on How to become a Successful
Interpreter
WORK EXPERIENCE
Community Haitian Creole Interpreter
May 2018 – Dec 2022
• Interpreting in-person in clinics (hospitals), schools, and churches for Haitian Creole & French-
speaking individuals and families.
• Facilitated communication between patients,
nurses, social workers, and community leaders.
• Supported families and friends in navigating
healthcare, education, and social services in
French, Haitian-Creole, Spanish and English
environments.
• Ensured accurate and culturally sensitive
language delivery in both one-on-one positions.
Freelance Haitian Creole Interpreter (Remote)
Oct 2022 – Jan 2025
• Provided excellent over-the-phone (OPI) remote
interpretation between Haitian Creole and English
for clients across medical, legal, social and
customer service industries.
• Interpreted for some U.S.-based service providers, hospitals, and law offices using secure remote
platforms.
• Maintained strict adherence to professional codes of ethics, including confidentiality, neutrality, and accuracy.
• Managed high call volumes with exceptional
clarity, professionalism, and empathy in
emotionally charged or urgent situations.
• Used advanced home-office setup including dual
monitors, i5 processor PC, USB headset, and stable high-speed internet to ensure reliable
performance.
Customer Service
I have over 6 years of experience in customer service: Teleperformance- Jan 2017- Dec 2020
I provided 24/7 customer support, technical support, multilingual services, and sales support across
various industries including telecom.
Zendesk- 2020-2024, I offered solutions for ticketing, live chat, email support, and knowledge bases.
Sales Representative
• I have over 2 years of experience in sales representative across fast-paced, customer-focused environments.
Ex: UPCALL- 2021-2023, I offered services like customer outreach, telemarketing, and follow-ups to engage
potential clients and Appt setting.
EXPERTISE
Active listening and Customer Care
Time management and Memory retention
Neutrality and Exceptional Communication Skills
Ability to manage difficult or challenging
interpreting encounters and focus
Cultural Competency and Attention to details
Written translation accuracy
Contact this candidate