Front Desk Customer Service

Elena Avila

Miami, Florida 702-***-**** *************@******.***

Professional Summary

Polished and personable hospitality professional with extensive experience in bartending, customer service, and front desk operations. Skilled at handling guest relations with warmth and professionalism while maintaining high standards of efficiency and organization. Passionate about creating welcoming atmospheres, supporting team success, and ensuring exceptional service delivery. Work Experience

Bartender — San Francisco (2024 – 2025)

• Crafted and served a variety of cocktails and beverages while maintaining an upscale and engaging guest experience.

• Managed cash handling, reconciled transactions, and balanced registers with precision and accountability.

• Provided personalized recommendations to guests and promoted specialty drinks to increase sales.

• Maintained a clean, organized, and fully stocked bar in compliance with health and safety regulations.

Front Desk Agent — Ramada, Fresno, CA (2022 – 2024)

• Welcomed guests with professionalism, handled check-ins/check-outs, and resolved inquiries efficiently.

• Processed reservations, billing, and guest records with accuracy using hotel management software.

• Worked closely with housekeeping and management to ensure seamless daily operations and guest satisfaction.

• Resolved guest concerns and complaints promptly, ensuring positive experiences and repeat stays.

Server / Barista — Steak & Anchor, Fresno, CA (2017 – 2022)

• Delivered attentive dining service in a high-volume restaurant environment while maintaining composure under pressure.

• Prepared and served espresso drinks and beverages with attention to detail and presentation.

• Developed strong guest relationships, promoting customer loyalty and satisfaction.

• Supported teammates in maintaining cleanliness, restocking supplies, and training new hires.

Education

Sunnyside High School — High School Diploma

Skills

• Exceptional customer service and communication

• POS system operation and cash handling

• Front desk administration and scheduling

• Bartending and beverage preparation

• Team leadership and collaboration

• Conflict resolution and multitasking

• Professional and polished presentation

References available upon request.

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