Care Technician Customer Service
Resume:
Amanda Turner
Raleigh, NC *****
***************@*****.***
Work Experience
Server/Bartender
Prestonwood Country Club-Cary, NC
August 2024 to June 2025
Greet members as they are seated and let them know about the current specials that are available. Take their orders and enter them in the POS. Deliver food in a timely manner as it becomes prepared. Help fellow servers and bartenders getting their food out as it becomes ready. Complete side work for the shift you are working before leaving for the day/night. Bartender/Server and Event Hostess
Bowlero-Raleigh, NC
December 2023 to August 2024
Bartender and server for a 40 lane bowling center. Responsible for taking care of the customers that come to the bar as well as preparing the orders that are put in by servers. As the Event Hostess I am responsible for all events, birthday parties, and lane reservations that are made. The main goal is to get as many extensions as possible by up selling different offers that are extended to them with their contract. Animal Care Technician
Charles River Laboratories-Raleigh, NC
August 2023 to December 2023
As an Animal Care Technician I was responsible for caring for 400 boxes containing female and male mice to breed. I cleaned each box weekly, fed them, and weened the babies. Dispatcher/Customer Service
United Recovery-Raleigh, NC
July 2021 to June 2022
I answer a multi-line phone system helping customers locate their vehicles and give them the information on how to retrieve them. I also take calls from our Drivers and put in the information on cars they are towing for being illegally parked. I dispatch calls to our Drivers that are called in by RPD, SHP, and, WCS. I help customers that come in to retrieve their cars that have been towed, I get a copy of their ID and collect their form of payment and upload it to the call. Bartender
Break Time Billiards-Cary, NC
March 2018 to March 2021
I was hired as a bartender but the position wasn't available for a couple of weeks and she was in need of kitchen help ASAP so I started early in the kitchen as a cook. For the first two weeks I worked in the kitchen, we were a sports bar/pool hall so that's the kind of food we served. After that I worked as a bartender occasionally helping out in the kitchen as needed. We served beer, both bottle and 24 on tap. We served many different cocktails and had a high end variety of bourbons. We had 10 pool tables that the bartenders were responsible for renting out to customers. We also held a variety of weekly tournaments as well as APA nights.
Bartender
Brass Tap and Billiards-Raleigh, NC
August 1996 to January 2018
I started as a bartender here when I was 18 because at that time they only served beer and wine so it was acceptable. It wasn't until after I turned 21 that they added liquor. Brass Tap is a pool hall/sports bar with 19 pool tables and several big screen TV'S. They served bottled beer as well as 4 on tap. They have a variety of cocktails as well as 4 different wines to choose from. As a bartender you are responsible for renting out all of the pool tables and keeping up with who all gets on them. Dispatcher/Customer Service
Barbour's Towing & Truck Repair-Raleigh, NC
March 2007 to September 2012
Answered multi-line phone system taking calls from customers that needed a towing service or mechanical assistance. Dispatched drivers to calls and helped provide them with directions as needed. Helped customers coming in to get items from their wrecked vehicles or to pick them up. Provided information to insurance agents calling regarding vehicles. Helped out in truck repair as needed. Medical Receptionist
Raleigh Pulmonary and Allergy Consultants-Raleigh, NC May 1999 to March 2003
Answered a multi-line phone system taking messages from patients for their Doctors, scheduling appointments, and letting them know of any upcoming appointments. Checking patients in and out. Calling insurance companies as needed to get prior authorization for procedures that they are needing. Server
Education
Nursing (CNA 1 and 2 Medical Assistant and 1 semester away from RN) Wake Technical Community College-Raleigh, NC
August 1996 to May 2004
High school diploma or GED
Skills
• Sales
• Windows
• HVAC
• EMR systems
• Retail sales
• Epic
• Office management
• Lead generation
• English (10+ years)
• VBA
• Documentation review
• Customer service
• SharePoint
• Restaurant management
• Animal restraint
• Microsoft Office
• Interviewing
• Customer support
• Fair Housing regulations
• Social media marketing
• Insurance verification
• Nursing (6 years)
• Hospitality
• Staff training
• Computer skills (10+ years)
• Ophthalmology
• Communication skills
• Customer relationship management
• Prospecting
• Telemarketing
• POS
• Leadership
• Logistics sales
• Attention to detail
• Veterinary clinic
• Operating systems
• Appointment scheduling
• Animal care
• Medical records
• QuickBooks
• Restaurant experience
• Management
• Microsoft Word
• Organizational skills
• Social media management
• Supervising experience
• Assistant manager experience
• Blood sampling
• CRM system proficiency
• Animal handling
• Achieving sales targets
• Time management
• Bartending
• Event marketing
• Microsoft Excel
• Property management
• Care plans
• Filing
• Events management
• Team management
• Event planning
• Cash handling
Certifications and Licenses
CNA
Certified Medical Assistant
ServSafe
TIPS
December 2023 to December 2025
Driver's License
CPR Certification
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