Call Center Administrative Assistant
Resume:
Kristana S. Berry
Tucson, AZ **710
***************@*****.***
Education
Career quest, Jackson, MI Medical Administrative Assistant 6/2012 - 5/2013 Ross Medical, Jackson, MI Medical Assistant 2/1996 Concord High, Concord, MI 1985 -1989 Employment
FLAGSTAR BANK 1/2023 - CURRENT Remote Call Center Agent
● Answer calls and verify the customer and accounts
● Assisting customers how to navigate the systems
● Listening to customers issues and attempt to correct issues RANDSTAD-FLAGSTAR BANK 10/2020- 1/2023 Note Review Team
● Open and Record Incoming Notes (Loans)
● Process in Coming Flagstar Notes
● Endorsing Outgoing Loans
● Scan and Log in Outgoing Notes (Loans)
FLAGSTAR BANK 10/2018- 10/2019 Call Center/Chat Agent
● Answer calls/chats
● Look up accounts, verifying accounts
● Assisting to walk customers through how to correct errors
● Pulling up emails and secure messages from
● Customers and answering their issues.
RANDSTAD – FLAGSTAR BANK 3/2018 – 7/2018 NOTE REVIEW TEAM
● Open and Record Incoming Notes (Loans)
● Process in Coming Flagstar Notes
● Scan and Log in Outgoing Notes (Loans)
ANESTHESIA BUSINESS CONSULTANTS 12/2015 -7/2017 ASSISTANT ACCOUNT MANAGER
● Updating Patient Accounts
● Processing Claims in Multiple States
● Running Reports for Multiple Clients
● Month End Reports for Clients
● Pulling Medical Records and Reports from Hospital Sites SKILLS AND QUALIFICATIONS
Billing Medical Terminology Ordering. Inventory Word/Excel Operate 10 Key Scheduling Communication Customer Service Computer Usage Management of Associates and Shifts
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