Customer Service Agent

V I C T O R I A B O Y D

404-***-**** *********@*****.***

OBJECTIVE

Motivated and results oriented professional with extensive customer service experience as well as scheduling expertise. Excels at resolving customer inquiries and managing team operations in fast paced environments. Seeking a role in customer service to leverage strong communication and organizational skills

EXPERIENCE

Customer Service Agent

Primerica Remote January 2023- Present

• Respond to inquiries about financial products and services, providing tailored solutions

• Assist clients with questions regarding billing, policy coverage, underwriting, or contract changes

• Identify concerns, asks appropriate questions, respond to inquiries in a concise and courteous manner while documenting all research findings thoroughly

Customer Service Representative

State Farm Atlanta, GA June 2021- December 2023

• Assisted customers with inquiries regarding insurance policies, claims, and billing

• Processed policy updates and recommended adjustments to meet customer needs

• Reviewed paper enrollments for accuracy prior to payroll processing decreasing by 17%

• Collaborated with sales agents to support their customer service needs, emchacing overall team productivity

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Customer Service Supervisor

Walmart Stockbridge, GA June 2019- June 2021

• Oversaw daily operations of the customer service department, ensuring efficient issue resolution

• Trained and coached new team members on POS systems, store policies, and customer engagement best practices.

• Coordinated daily front-end schedules and breaks, optimizing staffing based on customer traffic and business needs.

• Resolved escalated customer complaints quickly and professionally, resulting in a 24% increase in customer satisfaction scores. EDUCATION

B.A Nursing

Southern Crescent Technical College

2021-2026

SKILLS

• Customer service

• Microsoft Office

• Verbal and Written communication

• Multitasking and time management

• Attention to detail and problem solving

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