ADministrative Specialist, Customer Care

Marjorie Negron Rivera

737-***-**** • **********@*****.***

Education

Caribbean University Bayamon Campus Bayamon, Puerto Rico 2017

Bachelor of Arts

Mayor: Criminal Justice

Instituto de Banca y Comercio, San Juan, Puerto Rico 2005

Associate degree

Major: Administrative Secretary

Escuela Superior Miguel Melendez Muñoz 2004

Highschool

Professional Experiences

FEMA – Federal Emergency Management Agency

Executive Specialist January 27, 2025- October 2025

60,000.00

Administrative Coordinator / Executive Support Specialist

Schedule and manage appointments for Command Staff and departmental leadership, ensuring efficient coordination across multiple departments.

Organize and maintain incoming correspondence and documentation from the Action Office email inbox.

Plan, coordinate, and support logistics for internal and external events, addressing all operational and administrative needs.

Provide high-level administrative and organizational support to senior executives.

Serve as Safety Department Warden, ensuring compliance with safety procedures and emergency protocols within the office.

Maintain personnel accountability records for approximately 190 employees across the New Mexico Region.

Collaborate with multiple claims offices to ensure consistent application of policies, promote information sharing, and facilitate problem-solving.

Perform additional duties assigned to support the overall mission and efficiency of the Claims Office.

Coast-to-Coast Construction

Executive Assistant 3 years March 11,2021-June30, 2024

$51,200

Key Responsibilities:

Manage bookkeeping tasks and oversee inventory control to ensure accurate recordkeeping.

Review, organize, and manage schedules and communications for senior executives and staff.

Prioritize and respond to emails and phone calls while scheduling and coordinating internal and external meetings.

Arrange comprehensive travel plans, including lodging, transportation, and itineraries.

Prepare and organize documents for meetings, handle memos, invoices, and other administrative correspondence.

Maintain office operations by sourcing supplies, managing filing systems, and redistributing emails and phone calls efficiently.

Interpreter in office and field (Spanish and English *writing and verbal)

Recruiting and training employees if neccesary

Douglas McHenry – Production Accountant, San Juan, P.R.

Personal Assistant 3 years July 15,2017 – July 12,2021

$67,200

*Bookkeeping in Excel QuickBooks

• Organized document filing system

• Personal errands (medical/groceries/all three meals/laundry service)

• Organized agenda (personal/business meetings)

• Planned personal and business events that would include documentation, location of the event, communication invoices to clients’

Osvaldo Laurido & Company, San Juan, P.R.

Administrative Assistant 2 years May 8, 2007-Nov 2009

$17,280

Key Responsibilities:

Organize and plan business meetings, ensuring all logistics and materials are prepared.

Schedule and manage daily appointments for executives and team members.

Oversee weekly employee timekeeping to ensure accuracy and timely submissions.

Coordinate and manage comprehensive travel arrangements for clients, including transportation and accommodations.

Skills and Qualifications:

Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Teams, OneDrive, Forms, and QuickBooks.

Skilled in data entry with strong attention to accuracy and detail.

Experienced event planner and coordinator with proven organizational abilities.

Bilingual in English and Spanish (fluent in reading, writing, and speaking).

Reference:

Harvey Brown Enroll Now PR, LLC President San Juan, P.R. 305-***-****

email: ******@***********.***

Edward Rodgers L&L Brokerage West Chester, P.A. 484-***-**** email: pafdbrkr@icloud

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