Member Services Specialist
Resume:
Hannah Schroer
Spencer, IA ***01
712-***-**** • ***********@*****.***
Objective
Seek to work in the medical field, where exceptional skills, abilities, and experience in performing various tasks related to my prior medical experience and other customer service skills will be utilized. Education
Northwest Iowa Community College, Sheldon Iowa
Pharmacy Technician Program, Diploma
PTCB Certification earned May 4, 2017
Iowa Technician Registration obtained May 17th, 2017 Skills And Qualifications
•Experienced in Microsoft Word, Excel, and PowerPoint.
•Highly organized- able to multi-task and accomplish multiple objectives.
•Attentive to detail with strong math
•Strong customer service background.
•Able to troubleshoot and resolve disputes
•Strong prioritization, delegation and planning skills.
•Expertise in supervising activities.
•Enjoys working in a fast-paced environment.
•Friendly team player with professional manner.
Work Experience
Prime Therapeutics Eagan, MN
Member Services Specialist. August 2025- current
Take a variety of phone calls from pharmacy help desk to members needing assistance with claim information, sending forms, or needing accumulator information
Asembia Trevose,PA. May 2025- June 2025
Patient Care Coordinator
Make a variety of phone calls to patients, providers, pharmacies, and insurance companies Worked prior authorizations and appeals with insurance Transition Pharmacy Services Trevose, PA. October 2021- March 2025 Pharmacy Data Entry Technician
Typed a variety of prescriptions for patients
Input patient demographics and insurance information Hy-Vee Spencer, IA January 2021- August 2021
Pharmacy Technician
Assisted in filling prescriptions for patients
Some basic MTM work
Accepted various forms of payment while displaying positive customer service at all times Walgreens Spencer, IA April 2018-January 2021
Pharmacy Technician
Assisted in filling prescriptions for patients
Accepted various forms of payment and assisted with any questions Maintained positive customer service in a fast-paced work environment Hy-Vee Spencer, IA June 2017- April 2018
Cashier
Cashiered customers in a busy work environment
Accepted various forms of payment and assisted with any questions Maintained positive customer service
Volunteer Work
•Spencer Archery Team- Manager/assistant coach
•Assisted in calculating average scores for 150 student archers.
•Collaborated with team certified coaches on regimented practices of the range.
•Accompanied team to various state and local tournaments.
•November 2012- March 2017
•Special Olympics- Class A Volunteer
•Unified partner for bocce event. Assists with other events.
•October 2012- May 2015; October 2017- May 2019
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