Customer Service Representative
Resume:
Tianca Jones
Tianca jones
Oklahoma City, OK ****0
***********@*****.***
Customer service representative with over ten years' experience in telephone and face-to-face customer
service. Experience with sales, troubleshooting, tech support, and customer care. Knowledgeable with major customer service software, handling customer complaints, and maintaining a positive and friendly disposition. Hoping to use my wealth of experience to attain employment in a customer service role. Willing to relocate to: Oklahoma City, OK
Authorized to work in the US for any employer
Work Experience
Sagillity HeathCare
Virtual Personal Care assistant
February 2023 - Present
● Work closely with medicare patients assisting with personal needs
● Knowledgeable with prescription and daily use per patient
● Coordinates with doctor and pharmacies in renewals & refills on medications
● Inbound calls from customers with medical needs within the company Verizon Wireless Customer Service Representative
Continuum Global Solutions - Oklahoma City, OK
May 2022 to Present
• Assist with billing questions
• Assist with the Verizon app
• Helped with troubleshooting devices
• Change of info on acct
• Multitasking with different systems
Foreclosure Specialist
NOVAD Management Consulting - Oklahoma City, OK
March 2021 to May 2022
• Reverse mortgages
• Monitors and manages individual HOC..
• Insuring all aspects of foreclosures meet federal, state, and local regulations. • Prepare and obtain foreclosure documents.
• Review, and approve Title documents thoroughly.
• Communicating professionally with attorneys and borrowers.
• Doing due diligence in reviewing monthly reports, documents, emails etc.
• Sending notices to occupants.
• Updating HERMIT cases, uploading documents, adding notes, and foreclosure steps. Mortgage Loan Processor
Digital Risk - Oklahoma City, OK
July 2020 to March 2021
• Forbearances for homeowners due to covid-19
• Did transactions for home mortgage and taxes
• Extended forbearances if needed due to ongoing hardship
• Maintain the load of info and make sure homeowners are educated about the steps to take to make sure that their homes are in good standings
Licensed Insurance Agent
TTEC - Oklahoma City, OK
August 2019 to August 2020
• First notice of loss for USAA members
• Get the info you need from what happened in the accident including their personal info • Assist with getting the vehicle to a mechanic shop for a appraisal for damages • Assign them to a p&c adjuster
Support Specialist
Sprint - Oklahoma City, OK
March 2016 to June 2019
• Troubleshooting devices
• Upgrading phones and devices
• Assist with billing questions
• Swapping phones
• Updating personal info
Bank Teller/Customer Service
IBC Bank - Oklahoma City, OK
May 2013 to March 2016
• Deposit and withdraw funds
• Help set up accts and assist with how to navigate
• Cash checks, cashier check and personal check etc.
• assist with payments such as loans, car notes, mortgages payments, etc….. Education
High school diploma in dental assistant program
Platt College - Moore, OK
Skills
• highly organized and detailed-oriented
• calm under pressure
• able to focus in a busy healthcare environment
• committed to superior patient care and education
• Banking
• Fair Housing Regulations
• Bookkeeping
• Analysis skills
• Customer support
• Operating systems
• Software Troubleshooting
• Technical Support
• Computer Networking
• Negotiation
Certifications and Licenses A valid
P&C License
Contact this candidate