Customer Service Advisor
Resume:
Darnel. Green
Riverview, FL *****
***********@*****.***
Professional Summary
Detail-oriented and customer-focused Service Advisor with 8+ years of experience providing exceptional customer service, resolving complaints, and training new team members. Proven ability to upsell additional services or accessories, increasing revenue. Proficient in auto estimating and time management. Skilled in leadership, teamwork, and communication skills. Seeking a remote customer service role.
Work Experience
Licensed Life Insurance Agent
Voiland agency-Tampa, FL
October 2025 to Present
Life and supplemental sales
Inside Delivery Advisor
Lazydays RV-Seffner, FL
December 2024 to Present
• Collaborated with the sales team to provide technical expertise during the pre-sale process, assisting customers in making informed decisions about their RV purchases
• Implemented a proactive follow-up system to ensure customer satisfaction after purchase, resulting in an increase in positive feedback
• Resolved customer complaints or concerns promptly and professionally, ensuring a positive resolution for both parties involved
• Upsold additional services or accessories based on customer needs and preferences, increasing revenue
• Developed strong product knowledge of various RV brands and models to assist customers in selecting the right upgrades
Service Advisor
Airstream of Tampa-Dover, FL
July 2021 to October 2024
• Provided exceptional customer service as an RV Service Advisor, ensuring customer satisfaction and repeat business
• Resolved customer complaints or concerns promptly and professionally, ensuring a positive resolution for both parties involved
• Coordinated warranty claims with manufacturers on behalf of customers, ensuring timely reimbursement for covered repairs
• Trained new service advisors on company policies, procedures, and best practices for delivering excellent customer service
• Collaborated with the sales team to provide technical expertise during the pre-sale process, assisting customers in making informed decisions about their RV purchases
• Collaborated with technicians to schedule appointments and allocate resources efficiently for timely completion of repairs
• Performed regular inspections of completed repairs to verify quality standards were met before returning vehicles to customers
• Helped dealership achieve consecutive top sales goals in the nation
• Became one of the top 5 sales representatives within 9 months of hiring
• Nominated by my peers as the positive energy teammate Service Advisor
Lazydays RV-Seffner, FL
August 2015 to June 2021
• Provided exceptional customer service as an RV Service Advisor, ensuring customer satisfaction and repeat business
• Managed a high volume of incoming service requests, effectively prioritizing tasks to meet customer needs and minimize wait times
• Developed strong product knowledge of various RV brands and models to assist customers in selecting the right services or upgrades
• Upsold additional services or accessories based on customer needs and preferences, increasing revenue by XX%
Education
Engineering (some college)
DeVry-Columbus, OH
June 1992 to September 1994
High school diploma or GED
Skills
• B2B
• Microsoft Office
• Direct sales (5 years)
• Client interaction via phone calls
• Written communication
• Typing
• Microsoft Powerpoint
• Warm calling
• Face-to-face communication
• Computer literacy
• Automotive service record keeping
• Health insurance sales
• Telemarketing
• Dealership experience
• Quality assurance
• Cold calling
• Service scheduling
• Cash handling
• Teamwork
• Service writing - Service writer experience (6-10 years)
• English (10+ years)
• Auto service management
• B2B sales (2 years)
• Auto Estimating
• Client services
• Mitchell Estimating
• Public speaking
• Sales negotiation
• Data entry (10+ years)
• Technical Proficiency
• Complaint handling
• Research
• Leadership
• Cross-cultural communication
• Computer skills
• Active listening
• Inside sales
• Financial services
• Multi-line phone systems
• Writing skills
• Non-verbal communication
• Payment processing
• Negotiation
• Upselling
• Customer support
• Attention to detail
• Repair estimation
• Labor cost estimating
• Insurance claim processing
• Time management
• Phone etiquette (10+ years)
• Windows
• Computer operation
• Customer service
• Sales
• Microsoft Outlook
• Outbound calling
• CRM system proficiency
• Phone communication
• Automotive parts management
• Microsoft Excel
• Microsoft Word
• Guest services
• Estimating for automotive body repair
• Organizational skills
• Sports
• Automotive parts estimating
• Event planning
• CRM software (2 years)
• Call center
• Relationship management
• Analysis skills
• Customer relationship management
• Insurance sales
• Communication skills
Languages
• English
Certifications and Licenses
Life & Health Insurance License
October 2025 to March 2027
215 life and health
Health Insurance License
Driver's License
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