Customer Service Representative

Camella Keys

210-***-**** *******.*******@*****.*** San Antonio, TX 78230

WORK EXPERIENCE

Customer Service Representative, MMC Group LP

December 2023 - January 2024

assisted callers with their benefit account

Customer Service Call Center Representative, EASTERN ACCOUNTS SYSTEM INC.

May 2023 - November 2023

Making outbound calls to customers whose account has been recently interrupted or are pending

interruption and collecting payment to avoid or restore services

Customer Service Representative, Globe Life

November 2022 - January 2023

Provided claims information to providers as well as insureds faxed copies of EOB and sent Hippa form

duplicate policies and ID cards. Answered approximately 50 to 75 calls daily.

Call Center Representative, Customer Service Representatives, Aston Carter

March 2022 - January 2023

Interact with customers to provide basic or scripted information in response to routine inquiries about

products and services. May handle and resolve general complaints. Excludes individuals whose duties

are primarily installation, sales, repair, and technical support.

Customer Service Representative

Eastern Account Systems -

Customer Service Representative, Customer Service Representatives, Meriden Search

October 2021 - January 2022

Interact with customers to provide basic or scripted information in response to routine inquiries about

products and services. May handle and resolve general complaints. Excludes individuals whose duties

are primarily installation, sales, repair, and technical support.

Customer Service Representative, Customer Research Intl Inc

October 2020 - September 2021

Directly supervise and coordinate the activities of clerical and administrative support workers.

Food Service Worker, Food Preparation Workers

January 2019 - March 2019

Perform a variety of food preparation duties other than cooking, such as preparing cold foods and

shellfish, slicing meat, and brewing coffee or tea.

Customer Service Representative, Alorica San Antonio

July 2017 - December 2017

Directly supervise and coordinate the activities of clerical and administrative support workers.

Assistant Manager, First-Line Supervisors of Retail Sales Workers, Family Dollar

March 2017 - May 2017

• Managed cash handling procedures to ensure accurate transactions and proper accountability.

• Trained new staff members on company policies, procedures, and customer service standards.

• Delivered exceptional customer service experiences by addressing inquiries and resolving issues promptly.

• Implemented innovative visual merchandising displays to enhance product presentation and attract customers.

• Maintained efficient inventory management practices to optimize stock levels and minimize shrinkage.

• Achieved sales targets through strategic planning, effective communication, and excellent product knowledge.

EDUCATION

St. Phillips College

2012-2013

Diploma, Medical Front Office

St. Philip's College

2006-2006

Vocational School Certificate, General

SKILLS

Administrative Support, Adult Education, Analysis, Assembly Line, Brewing, Cashier, Claims, Cleaning Experience,

Clerical Skills, Collection Management, Collections, Communication Skills, Cooking, Copying, Customer Service,

Customer Service Representative, Customer Service Sales, Data Entry, Database, Deposits, Electronic Health Records,

EOB, Faxing, Food Preparation, Front Office, Hardware, Help Desk Support, High Volume, HIPAA, Inbound Calls, Invoicing,

Line Cook, Manufacturing Sanitation, Meat, Medical Office, Medical Records, Medical Terminology, Mobile Phone, MS

Office, Office Administration, Outbound Calling, Phone Skills, Project Management, Receptionist, Scanning, Seafood,

Stocking, Tech Support, Technical, Trucking, Waiting Tables

CERTIFICATION AND LICENSES

Medical Front Office 2014

Certificate in General 2006

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