Digital Marketing High School

Las Vegas, NV *****

725-***-****

***********@*****.***

EDUCATION

High School

Desert Oasis High School, Las

Vegas, NV

May 2023

PROFILE

Experienced with six years of customer service, organization and communication skills. Excelling through a year of Digital Marketing courses. Five year experience with cash handling and Financial Records. Two year experience multitasking through two departments and procedure memorization.

EXPERTISE/SKILLS

WORK EXPERIENCE

BARISTA

Sgrizzi by Chef Marc Las Vegas, Nevada June 2025 - Current FRONT DESK CLERK

South Point Casino & Hotel Las Vegas, USA January 2023 - Current GABRIELLE JACKSON

• Digital Marketing Knowledge

• Cash handling

• Customer engagement

• Point-of-sale operation

• Data entry

• Attention to detail

• Microsoft Office proficiency

• Conflict resolution

• Hospitality service expertise

• Hospitality and accommodation

• Excellent memory

• Computer Skills

• Customer/Guest Service

• OSHA 10

• Prepared a variety of espresso-based beverages for customers.

• Assisted customers with menu selections and special requests.

• Collaborated with team members to ensure smooth service flow.

• Handled cash transactions and managed the register accurately.

• Consistent Positive Customer Engagement

• Updated and maintained guest check-in/check-out information.

• Triaged incoming phone calls, forwarding them in a timely manner to the appropriate person based on urgency.

• Answered and screened calls receiving on average 10 calls an hour.

• Collected guest payment information, provided payment documentation to the filing/auditing office.

• Worked with housekeeping and maintenance staff to address and resolve building and room issues.

• Prepared documents related to guest accounts including invoices, reservations.

GJ

BUSINESS CENTER ATTENDANT

South Point Casino & Hotel Las Vegas, USA January 2020 - January 2023 CASHIER & FOOD PREP

El Polo Loco Las Vegas, USA January 2020 - January 2023 REFERENCES

LANGUAGES

• Computer Skills, Computer Knowledge, Emailing, Printing.

• Faxing, Cash Handling, Lifting, Packaging, Prepare Outgoing Mail, Customer Service.

• Customer Engagement, Time Management, Organization Skills.

• Communication, Opening/Closing.

• Working with a diverse Team to create a welcoming food establishment and great customer experience.

• Maintained current knowledge of store promotions to highlight sales to customers.

• Used suggestive selling techniques to promote add-on sales.

• Followed proper sanitation procedures for food handling and storage practices.

• John Iannotti, Admin. Asst. Hotel, 702-***-****, *********@****************.***

• Sarah Ochoa, Business Center Supervisor, 702-***-****, ******@****************.***

• English

• Spanish

• Russian

• ASL

Contact this candidate