Customer Service Call Center

TARUS MARTEMUS

*** ****** ** • Raeford, NC ***** • 910-***-**** • *********@*****.***

PROFESSIONAL SUMMARY

Results-driven operations and customer service professional with over 15 years of combined experience in logistics, warehouse management, and call center leadership. Expert in managing large teams, improving service delivery, and implementing process improvements to boost productivity and customer satisfaction. Known for developing staff potential, optimizing workflows, and maintaining high-performance standards in both operational and customer-facing environments.

CORE SKILLS

Logistics & Distribution Management Call Center Operations & Management Customer Service Leadership & Supervision Warehouse & Inventory Control Process Improvement & Quality Assurance Project & Risk Management Payroll & Staff Development Customer & Vendor Relations Microsoft Office Suite Team Performance Optimization PROFESSIONAL EXPERIENCE

Bates Property Management & Logistics – Fayetteville, NC Remote Operations Manager 10/2015 – Present

• Lead logistics operations, quality control, and process improvement to optimize efficiency.

• Manage payroll, staff development, vendor relationships, and customer service.

• Train, mentor, and supervise teams to meet performance goals and ensure 100% client satisfaction. Walmart Distribution Center (6040) – Hope Mills, NC Powered Equipment Operator 09/2020 – 03/2022

• Transported and managed 6,500+ freight units daily.

• Ensured workplace safety, product accuracy, and freight flow efficiency. Sykes Enterprises – Fayetteville, NC

Customer Service Manager 08/2010 – 10/2020

• Directed daily operations of a 25+ member customer service and call center team supporting national clients.

• Oversaw key metrics including response time, issue resolution, and satisfaction targets.

• Implemented training programs that improved satisfaction scores by 20%.

• Streamlined workflows in collaboration with IT and operations teams, reducing escalations.

• Managed payroll, scheduling, and evaluations to maintain strong morale and consistent productivity.

• Developed service improvement strategies based on data analysis and client feedback.

• Ensured compliance with corporate and client performance standards. EDUCATION

Fayetteville Technical Community College

Information Systems & Networking 09/2021 – Present

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