Customer Service Office Manager

MOIRA ROBERTSON

*** * ****** *****, ******** Haven, TX 78654 • Home 262-***-**** **********@*****.*** Accomplished office manager with strong customer service experience – a true self starter. A highly effective office manager responsible for 7 independent offices. Proven results with excellent customer service and medical billing experience. Impeccable integrity and the definition of a self-starter – ability to work with minimal supervision.

Core member of replenishment team – Attention to detail during SISO, recovery and truck process has been crucial to the team process. Quick learner, perseverance and the ability to solve challenges with a high degree of initiative. KEY QUALIFICATIONS

Medical Billing • Customer Service • Customer Database Maintenance Billing Dispute Resolution • Invoice Audit and Reconciliation • Department Supervision New Patient Registration • Claim Adjustments • Ledger Maintenance TECHNOLOGY

MS Word • MS Excel • Multidoc, Workday.

CAREER HIGHLIGHTS

Weatherford, Texas 2021 - 2025

Michael’s Craft Shop

Manager – Jacob Shumaker

SERVICE TEAM MEMBER / REPLENISHMENT

• Daily – Outs and SISO

• Replenish stock sold and recovery

• Reconcile cash registers and branch banking

• Assist unloading weekly delivery truck

• Sort and stock freight

• Assist in building planograms

• Set seasonal and feature spaces

• Assist guests to locate products needed for their projects Durban, South Africa 1991 - 2019

Umhlanga Optometrists – Zander Plen.

Optometrist, Contact lens Specialist, Sunglass distributor of major brands. SENIOR OFFICE MANAGER

Performed daily order entry for products while reconciling invoices and maintaining a customer database. Communicated with clients via telephone while establishing key customer accounts. Assisted with front reception. KEY ACHIEVEMENTS

• Managed 7 independent offices.

• Scheduled appointments.

• Customers Services – taking down personal details and determining medical aid benefits.

• Spectacle repair.

• Contact lens instruction for customers.

• Assisted customers with selection of frames.

• Capturing customer details on computer.

• Managed Debtors and Creditors accounts.

• External and internal switchboard operator.

• Ordered contact and spectacle lens.

Durban, South Africa

Drs. Ginsberg and Edelstein

Primary Care Doctors with a Day Clinic

1976 - 1981

CUSTOMER SERVICE / CLINIC ASSISTANT

Resolved billing disputes, audited and reconciled invoices. Sending statements to Medical Aids. Daily customer service to maintain corporate accounts. Assisting Doctors with minor procedures and managing daily appointment books. KEY ACHIEVEMENTS

• Assisted with minor theater procedures – sutures, dressings, ECG’s, removal of toenails, cauterization of warts, lancing boils and removal of cysts to send to the laboratories for analysis.

• Cleaned up and sterilized all equipment used for procedures.

• Managed appointments for both Doctors

• Made appointments for patients to see specialists.

• Debtor Billing.

EDUCATION, PROFESSIONAL DEVELOPMENT & AFFILIATIONS Exposure to fast paced retail environment

Secretarial bookkeeping, shorthand and typing.

High School Diploma – Danville High School (Durban North, South Africa

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