Administrative Coordinator Operations Manager

TRACI MEANS

Phone: 214-***-**** Email: *******@*****.***

Professional Summary

Results-driven Administrative Coordinator with 15+ years in corporate/group travel and event and tradeshow planning, operations and project coordination. Excelling in customer satisfaction, vendor and stakeholder support. Skilled in resolving escalations, and driving continuous improvements. Experience

ITS, Dallas, TX

Events & Group Consultant Nov 2022 – Apr 2025

- Delivered full spectrum corporate, incentive and leisure travel support.

- Resolved escalated travel issues and requests for events of 3,000+ attendees.

- Partnered with account managers to secure approval for changes and exceptions, maintaining 98% booking accuracy.

Rovia LLC, Plano, TX

Operations Manager, Travel Services Apr 2019 – Jun 2022

- Acted as liaison to vendor partners, which drove 10–15% cost savings through contract renegotiations.

- Provided travel coordination for executives, aligning preferences with policy-compliant itineraries.

- Monitored service level performance, gathered feedback from travelers and stakeholders.

- Led post-event debriefings to resolve system issues and improve SLA compliance.

- Directed cross-functional teams to meet KPIs for on-budget delivery and traveler satisfaction. Analyst Supervisor, Group Travel Jan 2015 – Apr 2019

- Streamlined workflows and authored SOPs, increasing productivity by 45%.

- Collaborated with vendors and Destination Management Companies to update contracts, aligning services with business requirements.

Travel Analyst, Group Travel Experience May 2014 – Jan 2015

- Coordinated full travel itineraries, ensuring 100% accuracy of required information and details.

- Arranged logistics for 50+ travel groups monthly.

- Crafted and distributed detailed itineraries, advisories, and communications via social media platforms and email campaigns, boosting traveler engagement by 65%. Qurate Inc, Dallas, TX

Home based Order Entry Agent July 2021 - Jan 2022

- Answered inbound customer calls entering orders on customers behalf in a fast-paced environment.

- Problem-solved efficiently and effectively.

Delta Dallas, Dallas, TX

Executive Assistant / Project Coordinator Sep 2013 – May 2014

- Created communications and compiled reports for internal and external stakeholders.

- Managed executive calendars, travel arrangements, and expense reporting.

- Supported project planning and execution by facilitating and organizing meetings, tracking milestones, compiling reports and contributing to issue resolution. American Airlines

HBR Customer Rep Sept 2008 – June 2014

- Assisted inbound customer service calls, providing courteous, prompt and accurate service to book reservations for air travels.

- Communicated information to customers concerning travel and baggage restrictions and policies.

- Achieved individual service and revenue goals related to telephone, quality, and productivity set by company.

- Maintained optimum levels of customer satisfaction for service through effective use of phone systems and positive telephone service techniques. Education

Navarro College, Corsicana, TX

Associate of Business Administration

Certifications

- Certified ScrumMaster (CSM)

- CPR Certified

- Event Planning Foundations

Core Skills

Asana

Canva

ChatGPT

Concur

Constant Contact

CRM

Cvent

Discord

Gemini

Google Suite

Microsoft 365

Microsoft Teams

Monday

Mural

OneNote

PeopleSoft

Sabre

Salesforce

SharePoint

Signal

Slack

Smartsheets

Sway

WorkDay

ZenDesk

Zoho

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