Medical Assistant Customer Service

Brianna Perez-Lopez

New York, NY 929-***-**** ****************@*****.***

(Relocating to Dallas, TX)

Professional Summary

Compassionate and detail-oriented healthcare and administrative professional with a strong background in patient coordination, record management, and remote communication. Experienced in both clinical and office settings, providing exceptional customer service, handling confidential data, and supporting diverse teams. Currently pursuing a nursing degree with a passion for improving patient and client experiences in remote and hybrid environments.

Core Skills

HIPAA Compliance Microsoft Office Suite Remote Collaboration Patient Communication Scheduling & Data Entry Electronic Health Records Bilingual (Spanish/English) Client Support Multitasking & Organization Professional Experience

Medical Coordinator Memorial Sloan Kettering Cancer Center — Manhattan, NY April 2024 – Present

• Greet and prepare patients for visits, perform EKGs, and obtain blood specimens.

• Manage patient flow and documentation while ensuring compliance with clinical policies.

• Maintain patient confidentiality and accuracy in all record-keeping processes. Medical Assistant Technician Elite Medical Group — Brooklyn, NY March 2023 – April 2024

• Collected patient medical histories and vitals, assisted with procedures, and maintained accurate records.

• Educated patients on medications and treatment plans.

• Ensured patient confidence by safeguarding medical records and sensitive information. Administrative Assistant Dormakaba USA Inc. — Farmingdale, NY February 2022 – October 2022

• Supported management with scheduling, reporting, and internal communication.

• Composed reports, memos, and managed calendars to enhance office efficiency.

• Provided onboarding assistance to new administrative staff and improved office workflow. Education & Certifications

Allied Health Pre-Nursing Major — Plaza College, May 2025 (In Progress) Associate in Health Sciences — Queensborough Community College, May 2023 Certified Clinical Medical Assistant Technician — Cambridge Business Institute, August 2023

CPR Certified Basic Life Support First Aid Oxygen Certified

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