Customer Experience Administrative Support

CURRICULUM VITAE

Richard, Gyamfi

P. O Box KS ***, Kasoa.

Email:**********@*****.***

Phone: +233-*********/207932320

PERSONAL STATEMENT

I am hardworking, and intrinsically motivated for high performance to achieve set goals and objectives. I have good interpersonal relations and able to communicate effectively and take personal initiatives to resolve challenges at any given point. I am a goal oriented person who desires to be trained and have experience in a demanding role in a Corporate Office setup. PERSONAL PROFILE

Date of Birth: 27th February, 1991 Gender: Male

Nationality: Ghanaian Marital Status: Single

WORKING EXPERIENCE

Quality Insurance Company Limited (March 2021 to Date) Customer Experience Officer- Duties:

Service and Administrative Support:

Provides information on products and services to customers

Cross selling and Upselling new and existing products and services

Resolve client enquiries, comments and complains

Answering calls and responding to customer’s complaints

Accessing customers’ accounts and policy schedules

Managing the customers complains database.

MTN AyO Intermediaries (January 2020 to February 2021) Call Centre agent Duties:

Service Support:

Manage large amount of Outbound and Inbound calls in a timely manner

Identify customer needs, clarifies information

Seize opportunities to Upsell products when they arise. FBN – (January—December 2019)

Bank Teller

Duties:

Handle transaction for customers including cashing, deposits, withdrawals, transfer, loan payment, cashier checks.

Checking customers’ accounts, loan turnover, accounts statement for a particular period and among others using the bank’s software called Finacle

Tracking of SME loans sent from branches to loan processing Customer Relationship Management:

Customer visitation

Reactivating dormant accounts

ACCRA METROPOLITAN ASSEMBLY

DEPARTMENT OF COMMUNITY DEVELOPMENT— (National Service) Duties:

Registration of Persons with Disabilities

Assistance to the Elderly

Hospital Welfare Services

Assistance to street Children, Child survival and development. EDUCATION AND TRAINING

Institution Qualification Year

University For Development Studies Bachelor’s Degree (Community Development) 2014 Ahantaman Secondary School WASSCE Certificate (Business) 2008- 2012

Hase International School BECE Certificate 2008

COMPUTER LITERACY

MS Word

MS Excel

MS Power Point

Comfortable using the internet

SKILLS

● Good organizational and Presentation skills

● Good interpersonal skills

● Excellent written and verbal communication skills

● Time management

● Driving Skills

LANGUAGE PROFICIENCY

● English language -reading, writing (excellent) and fluent in speech

● Fante and Twi – understanding (excellent) and fluent in speech HOBBIES

● Listening to music and singing

● Watching of movies

● Playing Puzzles

REFEREES

Mr. Komla Hodor Mr William Abban

Head, Customer Experience

Head of Information Technology

Quality Insurance Company

Quality Insurance Company

*.*****@********.*** *.*****@********.***

Mobile-024******* Mobile-024*******

Rev Prince Sam Mr. James Afful

Head, Gracelight Vision Chapel Head of Transport

Lucky Group of Companies Ghana Water Company Limited(GWCL) *********@*****.***

Mobile:027*******

*.*****@*********.***

Mobile- 024*******

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