Customer Service Shipping Coordinator
Resume:
Drew Ankum
Eager to elevate myself and others
********@*****.***
Maywood, IL 60153
Authorized to work in the US for any employer
Summary
Dear employer,
I have sought employment in your organization because your organization best fit my skill set, I have developed over time. I am immensely proud to tell you that I am a very well-organized individual that loves to take pride in the work I do every day. I am a very engage worker who has a take charge attitude as well as can be a team player. I have a strong skill set in computer information and network as well as a strong skill set in Microsoft office (word, excel, outlook, and power points). Physical labor is or nor a problem and is ready to handle any physical task that is consider to me. I am a hands-on individual that can fix most home job related things if need to be done. I also have an exceedingly long job background with over ten years of customer service on job experience as well as sales experience. I hope by reading this that you well give me the chance to prove the qualities I believe is right for your organization.
Work experience
Hurricane Consulting Inc
Hines, IL- December 2024 to Present (Day Shift Lead)
Lead Team In Daily Goals
Machine Register
LTL (Truck Loads) Picker
Order Picker (P.O. Box Picker/UPS/FedEx Picker)
UPS/FedEx Shipper (Bagger/Labels)
P.O. Box Shipping (USPS)
Quality Assurance/Order Check (Ensure All orders are shipped correctly)
Forklift Certified (Stand Up, Reach Truck, and Sit Down as well as Order Pick Lift)
Shipping Coordinator/ Tech 4/ BA (Building Aide)
Here (Chicago, IL) - Chicago, IL January 2017 to April 2023
Order items (FedEx supplies for shipping)
Order and maintain both mailroom and mailboxes for each floor
Ensure all overnight mail (priority mail) is processed and ready for FedEx
Check in mail deliveries for the day and delivered by end of day.
Ensure all POS and invoices are processed before being delivered
Also, was in charge of floor requests such as lights being change also ensuring all floors had paper for copy machines as well as the ink too.
Stock room was to be kept stocked and clean at all times.
Quick stand setups for new and old employees.
Conference room details and stocking conference room with supplies along with kitchen supplies as well.
Warehouse Clerk Shipping Coordinator
American Dawn - Wood Dale, IL July 2016 to January 2017
Lead Shipping Coordinator
Order Items for warehouse to be shipped to vendor.
Ensure all containers are empty for the day as well as making sure the empty containers are called in to be picked up next day.
Coordinate dock traffic in and out of dock doors to ensure all items are place in the correct bay areas to be picked and ship by shipping office.
Respond and advise to all emails for the day as well as giving directions as to how to handle or ship certain items for other warehouses within the company for ADI.
Close out all shipping reports for the day as well as have orders prepared and ready for the next day
Forklift Operator and Material Handler
Motorola Solutions - Schaumburg, IL October 2015 to April 2016
Responsibilities
Load and unload trucks as well as pick orders if need me. Certified in order picker, stand up reach truck, sit down clamp, and sit-down forklift.
Accomplishments
I was able to incorporate a better way of staging pallets to be able to load and unload trucks as well as improving the load and unload time.
Skills Used
I also demonstrated the ability to use Microsoft Excel, word, and outlook in order to complete tasks and communicate with fellow coworkers.
Forklift Operator and Material Handler customer care
DSC Logistics - Romeoville, IL July 2014 to August 2015
Responsibilities
Job Details- Load and unload trucks as well as pick orders for the day and occasionally work office as clerk checking in drivers and setting loads up to be shipped out.
Accomplishments
Load and unload trucks as well as pick orders for the day and occasionally work office as clerk checking in drivers and setting loads up to be shipped out. Also I cross trained on other material forklift handling equipment in order to alleviate pressure off of others and also help the order pickers
Skills Used
Ability to drive clamp truck and slip truck as well as pallet rider as. I was also top order picker for the month as well
Customer Service / Mobile Sales/Warehouse Stock
Sam's Club - Northlake, IL August 2009 to May 2013
Responsibilities
Job Details- Assist with and the sale of cell phones/ Stock Warehouse/(forklift certified)/Stock sales floor/Maintain Stock as well/ Service Desk help as well. Assemble Displays.
Accomplishments
Help Raise Mobile Dept. (cell phones) Sales.
Fix and services the computers throughout the store.
Maintain and clean department from time to time.
Also, would load and unload trucks with forklift (forklift certified).
Skills Used
Computer Office (word, excel, and power points)
Sale membership cards as well.
Forklift (Cherry picker)
Mobile Sales
Computer Sale
TV Sales
Mobile Sales/ Computer Sales/ Floor Stock/ Display assemble
Best Buy - Melrose Park, IL July 2008 to August 2009
Responsibilities
Job Details- Receive product and assemble product from time to time, as well as stock sales floor. Cross trained in the mobile sales dept. as well which included sale and activation of cell phones. / Computer Sales & info.
Accomplishments
Employee of the month 2 times in a row.
Cross trained in the mobile sales.
Help improve the sales of Geek Squad in home installs.
Maintain Computer equipment and also assist in the sale of computer parts and laptops.
Floor Stock/ Display assemble
Skills Used
Cross Train other employees in the computer dept.
Provide Computer info to costumers
Setup in home installs for Geek Squad.
Services Desk exchanges and returns.
Back room stock and help keep back room organized.
Back Room Stock/ Overnight stock (day as well)/ Forklift certified
Ultra-Foods - Forest Park, IL December 2007 to May 2008
Responsibilities
Back Room Stock/ Overnight stock (day as well)/ Forklift certified
Job Detail- Receiving and transfer of food goods as well as stock warehouse and prep product to be sent to floor. Cashier as well time to time.
Accomplishments
Make Sure Sales Floor is stock for morning openings.
Overnight forklift operated.
Pass Forklift asset test pass.
Also worked as loss prevention assistant.
Skills Used
Receiving and transfer of food goods as well as stock warehouse and prep product to be sent to floor. Cashier as well time to time.
Education
N/a in Nursing
University of St. Francis - Joliet, IL2006 to 2007
High-School Diploma in General Studies
Proviso East High-School - Maywood, IL2002 to 2006
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