Data Entry Customer Service

Amanda Scarberry Lawhorn

**** ******** ***, ** ******* Va. 24014 540-***-****

email: ****************@*****.***

Objective

To obtain a challenging position that allows me to utilize my skills to assist and grow professionally with an organization. I am also eager to learn new skills and business and technological advancements. Growth and change is always a good thing.

Skill Highlights

Customer Oriented Multi Line Phone/ I dialer

Computer / Data Entry skills Call Center Experience

Collections, Copays/Coinsurance Eager to Learn /Enjoys a challenge.

Excellent Customer Service Self-Motivated

Ability to adapt to change Trustworthy/ Friendly outgoing.

Work Experience

TEK SYSTEMS – Patient Care Specialist, Aug.13,2025- Oct. 10, 2025

Receiving incoming and making outbound calls for appointment reminders, Scheduling appointments. Assisting the practitioners,Creating and updating Patient electronic charts. Verifying, Adding, editing and updating patient insurance policy and coverage information in Nymbl. Collecting patient payments. Getting medical records and orders from other doctor offices. Greeting the Patients, checking in and outpatients. Working with programs: Medsender, Teams, Outlook, Opie, CGS, Waystar

At Home Day- Care Provider, June 3,2021- Aug.1, 2025

Taking care of Infants and Toddlers, planning activities

DPS Specialist/ VA 811, July 30, 2018 – June 3,2021

Receive incoming calls, electronic requests from homeowners, and contractors. Input data provided by homeowner/contractor. Using mapping skills and accessing mapping tools within the system to accurately create a notice of excavation. Provide information regarding the VA underground utility Damage prevention act. Audit web ticket entries. Assisting with after-hours web ticket entries, stat ticket audits. Answer Multi line automated I dialer phone system. computer skills, problem solving, multi-tasking, complete tickets with accuracy and quality assurance while using active listening skills. Premiere customer service skills and the ability to remain flexible and adapt to change as necessary.

RCM Specialist PB Medicare #2, Carilion Clinic/ PB Medicare # 2June 2016 – July 2018

Responsible for checking claim status on Medicare outstanding claims. Adding, editing and updating insurance policy and coverage information in HDX through registration. Checking OPS and SSI for claim status. Using Epic and other programs. Checking/updating insurance plan benefits on other payer coverage to Medicare and submitting the claims for processing. Checking place of service for split billing sites and correcting claim through correct and epic. Data entry. Working Hospice and SNF billing and claim edits. Working the claim edit work Ques, answering multi-line phone, providing customer service to hospices, general public, working with spreadsheets, programs, Dual monitor navigating, multi-tasking.

RCM Specialist PB Medicare #2, Bright Services Employment Services April 2016- June 2016

Responsible for checking claim status on Medicare outstanding claims. Adding, editing and updating insurance policy and coverage information in HDX through registration. Checking OPS and SSI for claim status. Checking/updating insurance plan benefits on other payer coverage to Medicare and submitting the claims for processing. Checking place of service for split billing sites and correcting claim through correct and epic. Data entry. Working Hospice and SNF billing and claim edits. Working the claim edited Work Ques. Using Epic and other programs

ODCR Collection Specialist, Wells Fargo Call Center,March 2014 – March 2015. Data entry, Collections on ODCR Accts. I Dialer system. Inbound and outbound calls. Customer Service. Verifying customer demographic and acct information. Multi-line phone system, working with I dialer auto phone system. Problem solving. Compliance, Excel spread sheets, Hogan and CACS programs.

Aug. 6, 2007, to March 2014, Radiology Registrar, HCA Healthcare—Lewis Gale Med.Center, Salem Va.540-***-****. Radiology Patient Registration, Data Entry. Collecting copays and coinsurance. Answering multiline phones. Customer Service. Verifying patient information and insurance. ABN Medicare waivers. Scheduling appointments. ICD 9 coding. Greeting and working with public. Monitoring electronic patient waiting list system.

April 2004 to Aug. 6, 2007, Medical Office Assistant, Salem Surgical Associates, Salem Va. 540-***-**** Assisting doctors in exam rooms, procedure rooms. Scheduling appointments. Collecting copays. Data entry. Filing paperwork. Patient charts. Answering multiline phone. Working with public. Autoclaved instruments. Greeting and working with public. Ordering supplies.

Education Graduate: Patrick Henry High School 1993,

Attended: Virginia Western Community College,

Computer Skills

Microsoft Word, Office, Excel, Teams, Windows XP, HPS Healthcare payment systems, Nymbl, Waystar, CGS,

Hobbies/Volunteering : Mountain Thunder Virginia Abate - Secretary, Family Oriented, Riding Motorcycles

References

Yvonne Ritter – Blue Ridge Va. 24064 540-***-**** ********@*****.***

Haley Scarberry Salem Va 540-***-**** *****************@*****.***

Amy Carriker –1383 Savanna Hills Dr, Moneta Va 24121 540-***-****

Dena Hartman – 1512 Edgerton Ave SE Roanoke Va 24014 540-***-**** ********@*****.***

Danielle Hess - 471 Heritage Dr, Blue Ridge Va 24064 540-***-**** ******@*****.***

Contact this candidate