Customer Service Social Media
Resume:
LAURENCE
ELIJAH
OCAMPO
**********@*****.***
Baldwin Park, CA 91706
Extremely motivated to constantly develop my skills and grow professionally. I am confident in my ability to come up with interesting ideas with mostly financial and social media campaigns with my over 5 years of experience in the BPO industry.
Experienced with process optimization, driving significant improvements in efficiency and quality. Uses analytical skills and team collaboration to implement effective solutions. Knowledge of workflow management and process mapping, ensuring operational excellence. PROFESSIONAL SUMMARY
SKILLS
• Customer service
• Ability to multitask
• Ability to work in a team
• Communication skills
• Ability to work under pressure
• Workflow Analysis
• Claims processing
• Document preparation
• Escalation procedures
• Compliance
• Influencing skills
• Microsoft office
Philippine Women's University
Manila, Philippines • 01/2015
Music Education
Liceo De San Pedro
01/2007
High School
EDUCATION
CERTIFICATIONS
• Licensed [Gen Ai]- 2024-2025
• Certified [Music Generalist]
Cognizant - Senior Process Executive - YouTube Creator Support Taguig Metro Manila • 01/2022 - 08/2025
SLK Global Solutions - Customer Service Care – 5/3 Bank Credit Cards Muntinlupa Metro Manila • 06/2020 - 03/2021
IGT Solutions - Travel Agent - Agoda
Muntinlupa, Metro Manila • 03/2019 - 06/2020
Synchrony Global Services - Engagement Expert - JCPenney Muntinlupa Metro Manila • 10/2018 - 01/2019
WORK HISTORY
Streamlined document processing to enhance workflow efficiency and accuracy.
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Assisted with data entry tasks, ensuring timely updates and consistency across systems.
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Collaborated with team members to troubleshoot issues in operational procedures.
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Trained new hires on standard operating procedures and best practices for quality assurance.
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Analyzed performance metrics to identify areas for operational enhancement and cost reduction.
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• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Excellent communication skills, both verbal and written. Coordinated travel itineraries, ensuring seamless client experiences and adherence to individual preferences.
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Developed and maintained relationships with vendors, optimizing service offerings for clients.
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Researched and analyzed destination information to provide accurate travel recommendations.
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Managed client inquiries promptly, enhancing customer satisfaction and loyalty.
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Skilled at working independently and collaboratively in a team environment.
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Alorica - Customer Service Representative - ASDA
Muntinlupa Metro Manila • 07/2016 - 03/2017
IBEX Global - Technical Support Representative – Frontier Paranaque Metro Manila • 01/2016 - 07/2016
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance. Assisted with day-to-day operations, working efficiently and productively with all team members.
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Provided exceptional support to customers via phone, email, and chat channels.
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Resolved customer inquiries efficiently, ensuring a positive experience.
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Implemented best practices for call handling, enhancing overall efficiency.
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Provided technical support to customers through phone and chat channels, resolving issues efficiently.
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Assisted in troubleshooting hardware and software problems, ensuring prompt resolution for user inquiries.
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Conducted training sessions for new staff on support protocols and company tools to ensure consistency.
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English
Professional Working
Filipino
Native or Bilingual
LANGUAGES
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