Human Resources Field Operations

TERRI BELT

Washington, DC • *.********@*****.*** • 202-***-****

PROFESSIONAL SUMMARY

Dependable and detail-oriented Dispatcher with over 7 years of experience coordinating logistics, resolving customer issues, and ensuring smooth field operations. Skilled in dispatch systems, real-time problem-solving, and cross-departmental communication. Recognized for maintaining efficiency under pressure and building strong relationships with drivers, teams, and customers.

PROFESSIONAL EXPERIENCE

DISPATCHER — Holcim, Greenbelt, MD

Apr 2018 – Apr 2022

- Coordinated daily concrete deliveries, ensuring accurate scheduling and efficient route management through Schedule-com and Citrix systems.

- Served as the primary communication link between plant operations and drivers to guarantee timely and safe deliveries.

- Resolved customer concerns, handled order adjustments, and maintained compliance with delivery standards.

- Assisted in emergency response situations, dispatching resources and maintaining calm communication during incidents.

- Partnered with sales and logistics teams to align delivery timelines with production goals, improving customer satisfaction and operational flow.

HUMAN RESOURCES COORDINATOR — ServPro, Lanham, MD

Jun 2022 – May 2024

- Supported field operations and workforce scheduling, ensuring adequate coverage for customer dispatch needs.

- Provided front-line customer and employee support, managing inquiries with professionalism and empathy.

- Trained new team members on internal systems, improving dispatch efficiency and communication across departments.

- Documented workflows and helped refine coordination between HR and dispatching processes.

HUMAN RESOURCES TECHNICIAN — Marine Corps Community Services, Lanham, MD

Jul 2024 – Present

- Handle workforce coordination and administrative support, ensuring compliance and data accuracy in employee scheduling systems.

- Collaborate with cross-functional teams to manage communication between departments and maintain operational readiness.

- Assist with onboarding, benefits processing, and real-time support for employees and supervisors.

EDUCATION

Walden University — Business Management, Expected 2025

CORE SKILLS

Dispatch Coordination • Customer Service • Route Optimization • Communication • Scheduling Systems (Cisco, Citrix, Schedule-com) • Emergency Response • Problem Solving • Data Entry & Documentation • Team Collaboration

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