Customer Service Document Review

TR

TONIA REED

*******@******.*** 865-***-**** Shelby, NC 28152

Detail-oriented Clerical professional offering many years of customer service, reception and administrative experience. Proficient in Microsoft Office Suite, including report generation, correspondence, and basic accounting support. Proven history of interacting with clients

Document processing

Workflow optimization

Effective communication

Title research

Attention to detail

Time management

Notary public certification

Legal document review

Problem-solving capacity

File management

Document review

Renaldo Auto Mall Shelby, NC

Accounting/Title Specialist

09/2022 - Current

Maintained organized files for all title-related documents and correspondence.

Utilized title management software to streamline workflow and enhance efficiency.

Provided advice on how to resolve complex title-related issues that arise during transactions.

Reviewed title documents and provided guidance on title related matters. Compiled and submitted title-related documents to local government offices for recording and filing.

Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales. Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.

COURAGE KIA Gastonia, NC

Title Specialist

06/2021 - 09/2022

Processed vehicle titles and ensured compliance with state regulations. Coordinated with sales and finance departments to gather necessary documentation.

Researched relevant laws, regulations, and policies to ensure accuracy of titles.

Identified discrepancies between public records and actual land usage or zoning restrictions.

Reviewed closing documents for accuracy and completeness, ensuring compliance with state and federal regulations.

Maintained regular communications with clients to discuss and resolve issues.

Twin City Dealerships Maryville, TN Researched relevant laws, regulations, and policies to ensure accuracy of Summary

Skills

Experience

Accounting/Title Specialist

08/2017 - 01/2020

titles.

Prepared reports detailing status of titles in order to facilitate transactions. Monitored industry regulations and changes to stay informed and ensure compliance in title processing.

Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.

County Clerks Office Loudon, TN

Customer Service Representative/DMV

Clerk

02/2011 - 08/2017

Processed applications for permits, licenses, and certificates accurately. Maintained detailed records of customer interactions, transactions and comments for future reference.

Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Verified documentation for accuracy and compliance with regulations. LOUDON HIGH SCHOOL Loudon, TN

High School Diploma

05/2002

Notary Certification

Education and Training

Certifications

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