Customer Service Pharmacy Technician
Resume:
Brian Thomas
Portland, TN *****
************@*****.***
Professional Summary
Client-centered professional by business ownership, management, Pharmacy Technician, Teaching and customer service experience. Able to assess, help plan, and advocate for options and services. Communicate effectively to meet individual needs and coordinate available resources. Capable of providing support to organizations that offer services for vulnerable populations. Teaching young children with Disabilities.
Work Experience
Teacher
Metro Nashville Public Schools-Nashville, TN
August 2023 to Present
• Developed and implemented engaging lesson plans that catered to diverse learning styles and abilities
• Utilized various instructional strategies, such as cooperative learning, hands-on activities, and technology integration, to enhance student engagement and comprehension
• Differentiated instruction to meet the individual needs of students with varying academic levels and learning disabilities
• Created a positive classroom environment by establishing clear expectations for behavior and fostering a supportive community of learners
• Assessed student progress through regular formative assessments, quizzes, tests, projects, and presentations
• Analyzed assessment data to identify areas of improvement and tailored instruction accordingly
• Collaborated with colleagues to develop interdisciplinary units that integrated multiple subjects into cohesive lessons
• Provided timely feedback on assignments to promote growth mindset and encourage continuous improvement
• Implemented effective classroom management techniques to maintain an orderly learning environment conducive to student success
• Established open lines of communication with parents/guardians through newsletters, emails, parent- teacher conferences, and online platforms
• Participated in professional development workshops/seminars/webinars to stay updated on the latest teaching methodologies and educational trends
• Served as a mentor teacher for new educators by providing guidance on curriculum planning, instructional strategies, and classroom management techniques
• Led extracurricular activities such as clubs or sports teams to foster students' interests outside the traditional classroom setting
Store Manager
Speedy Cash-Nashville, TN
November 2019 to July 2024
• Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
• Implemented effective strategies to drive sales growth and achieve revenue targets on a consistent basis
• Developed and executed marketing campaigns to increase brand awareness and attract new customers
• Managed a team of XX employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction
• Optimized inventory control processes to minimize stockouts while reducing excess inventory by XX%
• Analyzed sales data and market trends to identify opportunities for product assortment optimization
• Collaborated with vendors to negotiate favorable pricing terms and maintain strong supplier relationships
• Led regular team meetings to communicate goals, provide updates on performance metrics, and foster a positive work environment
• Developed employee schedules based on business needs while effectively managing labor costs within budget constraints
Registered Pharmacy Technician
CVS Health-Tampa, FL
February 2016 to November 2019
• Assisted pharmacists in accurately dispensing medications to patients, ensuring adherence to dosage instructions and safety protocols
• Managed inventory of pharmaceutical supplies, monitoring stock levels and placing orders as needed to maintain adequate supply
• Performed medication reconciliation for patients, identifying any discrepancies or potential drug interactions
• Maintained patient profiles and records, updating information such as allergies, medical conditions, and current medications
• Prepared sterile products including IV solutions and compounded medications following aseptic techniques
• Provided excellent customer service by answering inquiries from patients regarding prescription status, insurance coverage, and medication instructions
• Collaborated with healthcare professionals to resolve any issues related to prescriptions or medication therapy management
• Assisted in the training of new pharmacy technicians on proper procedures and workflows within the pharmacy department
• Utilized pharmacy software systems to process prescriptions accurately and efficiently while maintaining patient confidentiality
• Ensured compliance with state and federal regulations governing the practice of pharmacy at all times
• Implemented quality control measures within the pharmacy department resulting in a XX% decrease in medication errors
• Developed an efficient workflow system that reduced wait times for patients by XX%
• Streamlined inventory management processes leading to a XX% reduction in stock shortages
• Improved customer satisfaction ratings by implementing proactive communication strategies
• Collaborated with pharmacists on research projects investigating new drug therapies
• Mentored junior pharmacy technicians on best practices for safe handling of hazardous drugs
• Achieved a XX% increase in productivity through effective time management techniques Housekeeper
American cruise lines-Tampa, FL
October 2015 to February 2016
• Maintained cleanliness and tidiness of guest rooms, ensuring a comfortable and welcoming environment
• Performed thorough cleaning tasks including dusting, vacuuming, mopping floors, and changing linens
• Stocked and replenished supplies such as toiletries, towels, and bedding to ensure guest satisfaction
• Collaborated with front desk staff to prioritize room cleaning based on guest check-in/check-out schedules
• Implemented efficient cleaning techniques to maximize productivity while maintaining high quality standards
• Responded promptly to guest requests for additional amenities or services in a courteous manner
• Inspected rooms for maintenance issues or damages and reported them to the appropriate department for prompt resolution
• Followed established safety procedures when handling cleaning chemicals and equipment
• Assisted in training new housekeeping staff members on proper cleaning techniques and hotel policies
• Managed inventory of cleaning supplies and submitted purchase orders as needed to maintain adequate stock levels
• Achieved an average cleanliness rating of XX% from guest feedback surveys over the past year
• Reduced turnaround time for room preparation by XX% through implementation of streamlined processes
Education
Bachelors Health and Human Services (College)
Walden University-Nashville, TN
January 2024 to Present
Associates in Health and Human Services (College)
Ultimate Medical Academy-Clearwater-Clearwater, FL January 2022 to January 2024
Associates Health Sciences Pharmacy Technician (College) Ultimate Medical Academy-Clearwater-Clearwater, FL January 2020 to January 2022
Skills
• Lesson planning
• Teaching
• Classroom Teaching
• Experience with children
• Classroom experience
Certifications and Licenses
Teaching Certification
First Aid Certification
CPR Certification
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